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Nelvan
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Message 1 of 2
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How to sign in for new user with Microsoft account

HP Recommended
Stream 14" Laptop Intel Microsoft 365

I just bought a laptop with Microsoft office included in package. I am trying to set up account and it is asking me for the email, phone or skype. I tried creating the account and it says a microsoft account already exist.

 

I am horrible with anything related to computers. Totally at a loss.

 

Please help!!

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banhien
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Message 2 of 2
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HP Recommended

@Nelvan wrote:

.... and it says a microsoft account already exist.


@Nelvan 

 

Is it yours ? If not, you have to create a different account, you can't use it. Microsoft probably has hundreds million accounts and the one you select is already taken.

 

Regards.

BH
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