How to stop HP Display Control Service from trying to install multiple times a day and failing!

[Jebcovet]

This service is failing to install every day and it keeps showing that fact on Reliability Monitor 5-6 times every day. I can't find any mention of this on a search of my storage. I don't believe I have installed any programs in the last month. Can anyone shed some light on this and help me stop whatever this is from failing or even trying to install at all? Is it possible this is associated with an older desktop theme I've been using?

[Deep_World]

Hi @Jebcovet,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• The exact HP device model you’re using (laptop or desktop).
• Whether you’ve recently updated Windows or installed any HP software/driver packages.
• If you notice any display-related issues (brightness, color profiles, external monitor behavior) when the service fails.

Here are a few troubleshooting steps you can try in the meantime:

1. Check Installed Programs and Services
   • Open Services (press Win + R, type services.msc) and look for “HP Display Control Service.”
   • If found, check its startup type. You can set it to Disabled temporarily to stop repeated attempts.
2. Update HP Software and Drivers
   • Visit the  https://support.hp.com/in-en/drivers  for your device model and install the latest drivers, especially display-related utilities.
   • Outdated or partially removed HP software can cause repeated installation attempts.
3. Remove or Reinstall HP Display Control
   • In Apps & Features, check if “HP Display Control” or similar software is listed. If present, try uninstalling and reinstalling it cleanly.
   • If it’s not listed, the service may be leftover from a previous installation.
4. Check Task Scheduler
   • Open Task Scheduler and look for any HP-related tasks that might be triggering the install attempts. Disabling the task may stop the repeated failures.
5. Windows Updates

• Ensure your system is fully updated. Sometimes Windows Update pushes HP utilities, and a pending update can cause repeated retries.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World

[Jebcovet]

My laptop is an OMEN by HP Laptop 16z-c000 and I don't use an external monitor. Never have. All software is updated as necessary every morning; Windows Update, Microsoft Store and HP Support Assistant. I have not seen any screen issues nor any sign of a problem except the errors in Reliability Monitor.

Event Viewer shows me this:

-----------------------------------------------------------------------------

 Log Name: Application
Source: MsiInstaller
Date: 1/29/2026 6:06:29 AM
Event ID: 1013
Task Category: None
Level: Error
Keywords: Classic
User: SYSTEM
Computer: JebcoPrimal
Description:
Product: HP Display Control Service -- The device is not a supported system. Aborting installation.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MsiInstaller" />
<EventID Qualifiers="0">1013</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2026-01-29T11:06:29.3920474Z" />
<EventRecordID>111740</EventRecordID>
<Correlation />
<Execution ProcessID="17192" ThreadID="0" />
<Channel>Application</Channel>
<Computer>JebcoPrimal</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data>Product: HP Display Control Service -- The device is not a supported system. Aborting installation.</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Binary>7B44384342303746412D464343332D344143382D414432342D4643313441434437454545377D</Binary>
</EventData>
</Event>

-------------------------------------------------------------------------------------

I have never tried to install anything related to Display Control Service nor any apps recently that involve this service as far as I can tell. That service doesn't show up in the Services list. This laptop almost exclusively runs on the Radeon integrated graphics but does have a descrete Nvidia GPU. Both are kept up with the most current drivers applicable to these chips and I get no graphics related crashes or glitches. HP Display Control is not an app that's ever been installed on this thing. 

Hope that all makes sense and helps?

[panthra]

My issue is identical, and under identical circumstances to the other user but with an HP Omen Gaming Laptop 17-db0xxx

Laptop is checked/updated daily for for drivers, HP updates, and windows updates.  It is completely up to date with all. This issue has been going on for several days now. It tries to install about four or five times per start up.

I do not have HP Display Control app installed and have never used it. (Dont need it, as never use a monitor) It does not show up anywhere in programs, or services. or my apps.  It also does not show up in task scheduler, The only place it shows is in the reliability monitor as failed installs. 

I have tried all the things you mention to do, but nothing has stopped it.  I eventually tried downloading the HP Control App to see if that would trigger it to stop, If maybe the display control service needed the app to be there to install. That didnt work either so after a couple days I deleted the app again. The error is continuing as before. I really would like it to stop. I dont even want the program. So please, help us.

[panthra]

Any update on this - with any other suggestions of a fix? Its still happening every day. 

[Jebcovet]

Same here. The d**n thing tried and failed to install SIX times yesterday! Please HP, will someone try and address this super annoyance??

[donban]

I have the identical issue on a Victus 15.  No monitor and a Nvidia 4050.  It did start after a BIOS upgrade.   I tried to roll it back, but it's still there.    Please HELP.

[JayDub32370]

Yep, same problem, HP Omen 17 cm2000na, never used an external monitor.

There's a good clue in the reason it's failing (Event ID 1013):

...

<Data>Product: HP Display Control Service -- The device is not a supported system. Aborting installation.</Data>

...

Event ID 10005:

Product: HP Display Control Service -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2753. The arguments are: DisplayControl, ,

(NULL),

etc

The question is, why is it trying to install in the first place? Is it Microsoft erroneously pushing this out, or HP?

I did have a driver update on 29/01

HP Driver version 1.85.4367.0

and device manager shows this as “HP Application Enabling Services”

Please make it stop, it's cluttering up Reliability Monitor and Event Viewer

[Dave4442]

Same with me. HP display control fails to install each time I turn on desktop computer. 4 times each time!

[Dave4442]

Windows Installer installed the product. Product Name: HP Display Control Service. Product Version: 5.3.72.0. Product Language: 1033. Manufacturer: Portrait Displays, Inc.. Installation success or error status: 1603.