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How to use HP Support Assistant with and proxy PAC file.

HP Recommended
HP Support Assistant
Microsoft Windows 10 (64-bit)

Our organisation has just changed our proxy config and now delivers the settings with a PAC file and HP Support Assistant is now no longer able to download messages and update definitions.


I'm lead to believe that HPSA uses the values direct from the Internet Options applet (Or the Win10 Settings if you go that way.), and I have confirmed that if I manually enter the IP address and port from the PAC there that HPSA operates correctly. I cannot however, effectively roll-back a change that was made for good reason on thousands of devices for just this.


Is there some way of setting the proxy just for HPSA or getting it to use a PAC?

HP Support Agent
HP Support Agent
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HP Recommended

HI@MartinJLittle, Welcome to the HP Support Community!



Request you to follow the below troubleshooting steps from the document fix :-


Hope that answers your question and you have a great day!

Keep me posted. Happy to help!


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

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