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igoriliev
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Hp Envy x-360 Backlit keyboard turn on/offq

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Example: HP ENVY x360 Laptop - 15m-ee0013dx
Microsoft Windows 10 (64-bit)

Dear, I bought my new hp envy x-360 convertible yesterday. When I first start the pc keyboard light was on during all time even when I shut down the pc the keyboard light was still on than with pressing F4 I turn it off. Today while working ( on battery) I noticed that if Iam not typing the keyboard goes off after 30 seconds. Is there solution how to turn on keyboard light all the time. I check my BIOS there isn't advanced option to change this setting. Iam using windowd 10 with 64 bit, please if anyone have/ or  find out answer ? Any recommendation for  softwere with who I can control the backlight ? 

Thank you in advance & all the best.

Igor Iliev
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The_Fossette
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@igoriliev

 

I reviewed your post and I understand that you want to keep the keyboard backlight always on.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

If the option to keep the backlight always on is not available in the BIOS that means you will not be able to keep it on always and it is by design. There is no option or settings to change this.

 

I hope that answers your question and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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The_Fossette
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@igoriliev

 

I reviewed your post and I understand that you want to keep the keyboard backlight always on.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

If the option to keep the backlight always on is not available in the BIOS that means you will not be able to keep it on always and it is by design. There is no option or settings to change this.

 

I hope that answers your question and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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igoriliev
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Thank you for the response.

 

Hope that in near future there will be solution for this issue. I don't understand why they aren't giving  option to control the backlit keyboard only in few models. I thnik hp should consider to make update!

 

I do some research and all other brends give option to control it...

 

One more time thank you for the response.

 

Also stay safe and all the best.

 

Igor Iliev
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The_Fossette
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@igoriliev

 

You're welcome!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

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DHughesLee
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Hello there...

 

Thanks for answering the question.  This computer is brand new for me as well.  I read your reply of the option to keep the backlight on is not available in the BIOS for this model computer.  

 

My question is when does the keyboard backlight turn on?  This was a major selling feature for me, and I haven't witnessed my illuminated keyboard since I first opened it yesterday.

 

Thank you...

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Aseems
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I have a bad experience with HP envy 360. As soon as it completes 03 years the product will be out of service and  no matter how less your are using or keeping it good, the motherboard well crash for no reason and there will be no support from HP not even paid. 

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