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- HP Community
- Notebooks
- Notebook Software and How To Questions
- Re: Hp Laptop battery won't charge more than 85%

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09-28-2018 01:32 PM
Battery won't charge more than 86%, Started facing this issue since 2 weeks. Does anyone know what is wrong with my laptop?
Solved! Go to Solution.
Accepted Solutions
09-29-2018 02:45 PM
Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.
I have gone through your Post and I would like to help
Please try these steps
Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Restart the Notebook
If the issue persists,please download the BIOS from this Link: https://support.hp.com/us-en/drivers
Also run a Battery Test to confirm the Hardware Functionality
- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second.
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power>Battery
Keep me posted how it goes
Thank you and have a wonderful weekend 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
09-29-2018 02:45 PM
Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.
I have gone through your Post and I would like to help
Please try these steps
Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Restart the Notebook
If the issue persists,please download the BIOS from this Link: https://support.hp.com/us-en/drivers
Also run a Battery Test to confirm the Hardware Functionality
- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second.
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power>Battery
Keep me posted how it goes
Thank you and have a wonderful weekend 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
10-03-2018 10:55 AM
I'm glad we got this issue resolved
Do visit our HP Forums and drop us a message anytime you need help
Thank you 😊
KrazyToad
I Am An HP Employee