Hp Omen 15 battery stuck on 75 %

[Amro109]

My notebook

Battery status

Normal

State

73%, not charging

Temperature

98 °F (37 °C)

Battery age

2 Years, 9 Months

Cycle count

194/1000

Full capacity charge

3008 mAh (66%)
--------------------------------
I am now charging but it said not charging
Diagnostic detected Battery Check failed  : PSPAXS-91AA7C-MFPW21-C08B13

[Riddle_Decipher · Accepted solution]

@Amro109 I've managed to decipher the failure ID you've mentioned and it represents code: 601,

And the battery requires a replacement, I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[Amro109]

can i know what cause this problem to avoid it in the future

[Riddle_Decipher]

@Amro109 I'm afraid some issues cannot be avoided, however, there are better ways of managing the battery so it can last longer:

Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.