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Amro109
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Solved!

Hp Omen 15 battery stuck on 75 %

HP Recommended
OMEN by HP Laptop 15-ce0xx
Microsoft Windows 10 (64-bit)
My notebook
Battery status
Normal
State
73%, not charging
Temperature
98 °F (37 °C)
Battery age
2 Years, 9 Months
Cycle count
194/1000
Full capacity charge
3008 mAh (66%)
--------------------------------
I am now charging but it said not charging
Diagnostic detected Battery Check failed  : PSPAXS-91AA7C-MFPW21-C08B13
1 ACCEPTED SOLUTION

Accepted Solutions
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,995
Message 2 of 4
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@Amro109 I've managed to decipher the failure ID you've mentioned and it represents code: 601,

And the battery requires a replacement, I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

 

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

View solution in original post

3 REPLIES 3
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,995
Message 2 of 4
Flag Post
HP Recommended

@Amro109 I've managed to decipher the failure ID you've mentioned and it represents code: 601,

And the battery requires a replacement, I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

 

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

View solution in original post

Amro109
Author
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can i know what cause this problem to avoid it in the future

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Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,995
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@Amro109 I'm afraid some issues cannot be avoided, however, there are better ways of managing the battery so it can last longer:

Click here for details.

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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