Hp Pavilion 11 x360 not showing any signs of charging

[Djemel]

Hi when I plug my laptop in the charging light doesn't show anything and the laptop won't switch on but when I hold the block bit of my charger to my ear it makes the noes as if there's electric going though it.

[Djemel]

And by the way it has run out of battery so I can't do anything about that and the battery is inside the computer and I can't take it out.

[visruth · Accepted solution]

Hi,


Do a hard reset: https://support.hp.com/in-en/document/c01684768#c01684768_nonremovablebatt

Try with another compatible AC adapter.

Use another AC power outlet.


Regards

Visruth

[Djemel]

If I do a hard reset will erase all data on my computer

[visruth]

No it'll not delete any data.

[Djemel]

I have tried a hard reset but still not working

[visruth]

Try with another compatible AC adapter.

Use another AC power outlet.

[Djemel]

I have tried that too but still does it and when I try the hard reset the charging light comes on but if you try and switch it on the light goes out

[visruth]

If you've already done my previous suggestions - replace AC adapter charger and HP battery,

Only other thing you can do is to reseat hard drive and RAM module

If no joy, I would suggest you to get it checked by board level technician.

[Djemel]

Ok thanks for the help