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HP Recommended
Hp Pavilion x360
Microsoft Windows 10 (64-bit)
Hi when I plug my laptop in the charging light doesn't show anything and the laptop won't switch on but when I hold the block bit of my charger to my ear it makes the noes as if there's electric going though it.
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended
Hi,


Do a hard reset: https://support.hp.com/in-en/document/c01684768#c01684768_nonremovablebatt

Try with another compatible AC adapter.

Use another AC power outlet.


Regards

Visruth

View solution in original post

10 REPLIES 10
HP Recommended
And by the way it has run out of battery so I can't do anything about that and the battery is inside the computer and I can't take it out.
HP Recommended
Hi,


Do a hard reset: https://support.hp.com/in-en/document/c01684768#c01684768_nonremovablebatt

Try with another compatible AC adapter.

Use another AC power outlet.


Regards

Visruth
HP Recommended
If I do a hard reset will erase all data on my computer
HP Recommended

No it'll not delete any data.

HP Recommended
I have tried a hard reset but still not working
HP Recommended

Try with another compatible AC adapter.

Use another AC power outlet.
HP Recommended
I have tried that too but still does it and when I try the hard reset the charging light comes on but if you try and switch it on the light goes out
HP Recommended

If you've already done my previous suggestions - replace AC adapter charger and HP battery,

Only other thing you can do is to reseat hard drive and RAM module

If no joy, I would suggest you to get it checked by board level technician.

HP Recommended
Ok thanks for the help
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