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HP Recommended
Pavilion ab253cl
Microsoft Windows 10 (64-bit)

Hi guys,

Suddenly few days back while using a laptop at more than 40% of battery, it got abruptly shutdown with some sounx and for starting it again need to connect it with a charger after which I was able to restart my laptop. 

After it I have run a diagnostic test in which all other tests got passed besides memory test for which the 

Failure id:QE5MXR-83KAQV-MFPWLK-40J203 which I got in between of the test for memory test failure. 

 

Please find the screenshot as attached below for your reference.

 

Please help me out for the solutions so can revive my laptop back to normal again. Also please let me know some warnings regarding my data so can back it up.

Thank you in advance !!! Will be waiting for your reply

20211012_234325.jpg

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

Below is the failure report generated by the code you posted, minus your notebook's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
QE5MXR-83KAQV-MFPWLK-40J203OK000000000010/12/21202MemoryCache Module, Memory, Memory BoardMemory Module 2 Failure

 

You need to remove the memory chip in memory slot 2 because it has failed and needs to be replaced.

 

The specs for your notebook indicate that it comes with an 8 GB memory chip + a 4 GB memory chip.

 

HP Pavilion 15-ab253cl (Touch) Notebook PC Product Specifications | HP® Customer Support

 

One of those two chips is bad.

 

Hopefully, slot 2 is labeled inside the PC.

 

If it is not, you will need to remove one chip, start up the PC and see if the code goes away.

 

If not, remove the remaining chip and replace the first one you removed and the notebook should work again.

 

Once you have isolated the bad memory chip, you can continue to use your notebook with one memory chip until you can replace it.

 

If it is the 4 GB memory chip that has failed, I recommend you replace it with an 8 GB memory chip so that you have 16 GB of memory running in dual channel mode instead of 12 GB of memory running in the slower single channel mode.

 

Below is the link to the service manual, where you can find the memory removal and replacement procedure.

 

h10032.www1.hp.com/ctg/Manual/c04642845.pdf

 

This problem should not have affected the hard drive or any data on your notebook.

View solution in original post

14 REPLIES 14
HP Recommended

Hi:

 

Below is the failure report generated by the code you posted, minus your notebook's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
QE5MXR-83KAQV-MFPWLK-40J203OK000000000010/12/21202MemoryCache Module, Memory, Memory BoardMemory Module 2 Failure

 

You need to remove the memory chip in memory slot 2 because it has failed and needs to be replaced.

 

The specs for your notebook indicate that it comes with an 8 GB memory chip + a 4 GB memory chip.

 

HP Pavilion 15-ab253cl (Touch) Notebook PC Product Specifications | HP® Customer Support

 

One of those two chips is bad.

 

Hopefully, slot 2 is labeled inside the PC.

 

If it is not, you will need to remove one chip, start up the PC and see if the code goes away.

 

If not, remove the remaining chip and replace the first one you removed and the notebook should work again.

 

Once you have isolated the bad memory chip, you can continue to use your notebook with one memory chip until you can replace it.

 

If it is the 4 GB memory chip that has failed, I recommend you replace it with an 8 GB memory chip so that you have 16 GB of memory running in dual channel mode instead of 12 GB of memory running in the slower single channel mode.

 

Below is the link to the service manual, where you can find the memory removal and replacement procedure.

 

h10032.www1.hp.com/ctg/Manual/c04642845.pdf

 

This problem should not have affected the hard drive or any data on your notebook.

HP Recommended

Hi Paul, 

Really thankful for your valuable reply and feedback.

 

What precaution steps needs to be taken while removing

RAM ? Would I have to remove first or second memory in the slot? Please help me out.

 

One more observation which I have done is that my laptop gets abruptly shut down and to start it I have to compulsorily connect it to charger. Does all this is due to issue in 2nd memory module? And does it will affect my laptop badly in the long run?

 

Thanks for your support. 

 

HP Recommended

You're very welcome.

 

Unfortunately, I don't know which slot is slot 1 or slot 2, so if the slot is not labeled on the motherboard, you will have to experiment by removing one at a time and see which one makes the code go away.

 

I recommend that you just loosely place the bottom cover back on during the testing, so you don't have to go through a lot of work to put it together, take it apart, put it together...

 

A faulty memory chip can definitely cause the PC to randomly shut down at any time.

 

If you can get into Windows the way things are now, a constant crashing of the PC could cause the operating system to become corrupt.

HP Recommended

Hi Paul, 

 

Thanks for all the information!

 

When my laptop randomly gets shut down then it is only getting started by connecting it to a charger. Also while connected to a charger, it won't  get shut down so please suggest that such is possible when the ram has become faulty or there is a possibility of some other issue as well.

 

Thanks a lot for  your support!!

HP Recommended

You're very welcome.

 

Did you find out which memory chip is bad and replace it, or remove it for now?

 

That failed memory chip can be causing all kinds of problems.

 

The only suggestion I can offer regarding the non-shutdown when plugged in would be to update the Intel management engine interface driver to the latest version.

 

https://ftp.hp.com/pub/softpaq/sp113001-113500/sp113289.exe 

 

 

HP Recommended

Hi,

 

Yes I was able to open up with the help of my friend. So we found that there was a small dot on Ram's golden chip and for checking I had cleaned it using rubber and once again fitted it and tested, as a result I got encountered with the same issue.

 

Please find one attached picture and let me know that such is called as a faulty RAM which is having a small dot on the red highlighted area.

20211129_200458.jpg

Note: please find a representational image for your easy understanding

HP Recommended

Hi:

 

If you cleaned and reseated the memory chip and got the same error, then you will need to leave it out or replace it.

 

The failure is occurring inside one of those black memory chips.

HP Recommended

Okay thanks,

 

I will follow the guided steps and will come back to you.

HP Recommended

You're very welcome.

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