Hp Pavilion 15 having issue with its memory as its diagnostic quick test failed

[YK80]

Hi Paul,

As per your suggestion ,I followed  and tried working on alternate RAMs and the result is: it is still getting shut down on alternate RAMs with a click sound .

Please suggest me that what other issues can cause such abruptly shut down because memory module may not be an actual issue.

Q.Is there any possibility of any battery issue which is causing sudden shut down?

Because I am able to start laptop by compulsorily connecting it to a charger. And one more point to add that while laptop is connected to a charger , I have never faced sudden shut down with a click sound.

If yes is a reply for a highlighted question then please give me steps for testing it.

Thanks in advance and will be waiting for your feedback .!!

Please find a quick screenshot of a diagnostic battery test for your reference. 

[Paul_Tikkanen]

Hi:

Yes, since the battery report indicates a weak battery and the notebook never shuts down when it is connected to AC power, there could very well be something wrong with the battery which is causing the notebook to run off abruptly,

So, you may want to replace the battery.

[YK80]

Hi,

Just to confirm below points before moving towards battery replacement:

1. When laptop gets abruptly shut down, at that time it makes a click sound similar to force shutdown so is there any chances of any other issue besides battery. If yes then please suggest checking steps.

2. As per your suggestion, I do agree that laptop may have a battery issue because it does not get abruptly shut down when it is connected to your charger but  just to confirm, are there any other chances which may affect laptop to shut down like any driver issue, etc like that.

1Thanks for your support in advance!!

[YK80]

And one more observation that when seeing estimated battery remaining  it shows at(1 hours 30 minutes) at 87% with (Status: laptop not connected to a charger).

Just asking whether resetting a laptop can solve this issue or it is altogether irrelevant step to my current laptop issue? Please suggest.

[Paul_Tikkanen]

Hi:

I am not a PC repair tech by trade or training, so I can't say for sure what the problem is.

All I can say is that it seems to indicate a bad battery.

As for the noise, some notebooks make a clicking sound when suddenly turned off.

Your battery may have one or more bad cells depending on how many cells it has.

That's how it gives a false reading on how much charge is left.

It is reading 87% from the whole battery, but if one or two cells are bad, all of a sudden it gets to use those cells and the notebook shuts down.

If the notebook does not take very long to fully charge (say 30 minutes or less), you can assume there is at least one bad battery cell.