HP Recommended
HP Recommended
Welcome to the HP Community.
Possible issues might include:
Corruption that goes beyond the boundaries of the HP Support Assistant application.
HPSA or the computer are not fully compatible with Windows 11
What we can do:
Very little, actually > HPSA is self-contained - beyond uninstall / restart / install, we do not have any control over its behavior.
We can check the basics (compatibility, for example).
Please provide:
What is the exact model name / product number of your computer?
Finding your Product Name, Product Number, or Serial Number
Reminder: Do Not post the serial number or any private information in the Community – we are a public resource.
What is the version of HPSA you are running?
How did you arrive at Windows 11? "Upgrade"? "Clean Install"?
HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
Open Product Home
Enter the type and name of your HP device
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP Recommended
HP Recommended
I misspoke when I used the term did you use Upgrade?
I meant to ask whether you used the upgrade assistant to get to Windows 11, that is, an in-place "upgrade my OS".
Clean installation is just that, wipe out the previous OS and load Windows 11.
OK.
Forgive any confusion - this is a mess and all of it is even more difficult to explain "on the fly"...
Moving Parts might include...
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If - for any reason and using any means - you managed to install the older "Software" flavor (type) of the HP Support Assistant, the installed software would show up (and be listed in) Programs and Features
In addition, in that version of the HPSA (OR after having opened the computer's software / drivers page and used "Detect") you would find a secondary "related" software installed in Programs and Features: HP Support Solutions Framework
If you do not have either one of these software programs installed in Programs and Features, all the good.
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HP Support Assistant versions 9.x (including the version you want to install) is an Application.
This means the HPSA app comes from the Microsoft Store
When / If the app is installed, it will show up in Settings > Apps > Apps and Features
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HP Support Solutions Framework is a "companion" software that would automatically install with the 8.x versions of the HP Support Assistant. Fine and Dandy until you want to completely uninstall it. What? If the software flavor of the HP Support Assistant is installed in Programs and Features, THAT must be uninstalled before you can uninstall the "Framework" software. I know, right? It gets worse...
HP Support Solutions - as mentioned - would have been installed with the older HPSA "software" type.
OR
If the HP Support Solutions Framework is not automatically installed with some other software,
HP Support Solutions will be installed when you open your computer Category Software and Drivers and click "Detect"
Does it matter whether HP Support Solutions Framework is installed?
Maybe - it depends on why the HPSA application is tripping and falling when it is opened.
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Another moving target:
Opening Category Software and Drivers for your system twists and balks instead of knowing how to open.
Open the page, Click to Change the Operating System (to Windows) > then select the Version of the OS, too.
Finally, the support web page opens and the available drivers for Windows 11 are listed.
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What to do?
Ideas - and you may have to poke at this a bit to see how / if / where these elements are affecting your setup...
Check > Uninstall HP Support Assistant software you might find in Control Panel > icon view > Programs and Features
Check > Uninstall HP Support Solutions software from Control Panel > icon view > Programs and Features
Next,
Check > Uninstall HP Support Assistant software found in Settings > Apps > Apps and Features
Check > Uninstall HP Support Solutions software found in Settings > Apps > Apps and Features
If any software or application is uninstalled, Restart the computer and log in.
If fact, if you have not done so for a bit, Restart even if you do not fuss with or uninstall HPSA components...
Category Software and Drivers for your system
Do not use Detect
See if you can get the category to open - select the Operating System (Windows) and then select the Version.
If that opens, good - you may end up using this later, if you cannot install / use HPSA.
In fact, for all intents and purposes, manually checking and installing the few drivers and software that are listed is an option.
What? In fact, you do not need to use HPSA - lots of people in the world survive without using it and do so deliberately.
OK.
Run Windows Updates and "check for updates".
Why? Because already there have been updates for Windows 11.
If any updates are installed, Restart the computer and log in.
Open the website > download and install the HPSA installation package.
After the application is installed, Restart the computer and log in
Website / Information / Video / White Paper / Download
Will this work?
Absolutely unknown.
If you feel like you need the HPSA, I hope something does work to get it going again...
HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP Pavilion Gaming - 15-ec1073dx
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP Recommended
HP Recommended
You are welcome.
If Windows is suspending the process (check in Resource Monitor), that is different from Windows Defender or other Security Software terminating it outright.
Interesting.
Good Luck.
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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