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‎10-29-2017 05:47 PM

HP Recommended
Product: Pavilion 17-f019, 11.6 u-000
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

Both laptops display a notification upon start of Windows 10 Fall Creators Update saying the accelerometer cannot run on this version of Windows. I have checked updates on both machines but nothing is available. I'm wondering what to do since it's meant to protect the harddrive from sudden bumps and drops. Any help? Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-29-2017 06:04 PM

HP Recommended

Uninstall HP 3D Driveguard in Control Panel, Programs and features. Then install the lastest version:

ftp://ftp.hp.com/pub/softpaq/sp81501-82000/sp81920.exe

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

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3 REPLIES 3

‎10-29-2017 06:04 PM

HP Recommended

Uninstall HP 3D Driveguard in Control Panel, Programs and features. Then install the lastest version:

ftp://ftp.hp.com/pub/softpaq/sp81501-82000/sp81920.exe

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎10-29-2017 08:06 PM

HP Recommended

Thanks CherylG, everything's looking good so far. I'll download on the other machine tomorrow and see how that goes.

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‎10-29-2017 09:14 PM

HP Recommended

As a second option: @DavidPK:https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Need-3D-driver/m-p/6294755#M231...

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If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.
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