09-17-2020 10:01 PM - edited 09-18-2020 02:54 AM
So I received a notification from Hp Support Assistant that there is Bios update and I considered that I should go install the update then while the update is still being processed I accidentally pressed the power button and I tried to undo it then it won't turn on anymore. The dc power jack is working fine but when I try to charge my laptop it doesn't glow like the way it used to beforei it's much less brighter and it stays on color white. I'll try to give more information if anything is asked. I also tried the key press combination and still won't turn on. I also tried removing the battery and charging it but the power indicator in the dc power jack still stays the same much less brighter and white, even so I pressed the power button and nothing happens.
Could the power button be the one to blame?
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09-22-2020 08:04 AM
Welcome to HP Community
I have gone through your Post and would like to help
Have you tried a BIOS Recovery yet? Link: https://support.hp.com/in-en/document/c02693833
Keep me posted
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
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09-23-2020 05:00 PM
I will go try all the methods provided to help my laptop recover bios. I first tried the windows and b keys method but it still won't power on. I would like to try other methods and see if anything works. I'll keep you updated after I try all the methods.
09-28-2020 06:31 PM - edited 09-28-2020 06:33 PM
Okay so I tried the bios recovery method using a usb flash drive and it still won't turn on. I'm guessing that the power button is broken and is preventing me from making any progress, but before I bring that up does the power indicator has something to do with my laptops condition? Because when I try to charge my laptop the power indicator light thing doesn't glow the way it used to back when my laptop is completely working fine, but in this time it looks like it's completely the same color as when it is not charged and shut down
09-29-2020 09:45 AM
Thanks for keeping me posted
At this point I suggest you contact HP Support in your Region for Service Options
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web-form and proceed further.
I Am An HP Employee