Hp laptop with AMD Radeon R7M340 has issues with Solidworks, Matlab and Chrome

[gianni153]

Hi,

In my laptop (HP Laptop 15-bs0xx) I have a AMD Radeon R7M340 graphic card and I', having many issues in the last period.

First of all Solidworks (2019) crashes when I open it 9 times on 10, I always have to restart the pc until it works; previously Solidworks used to work without any problem. I've noticed it works when I use open GL mode.

Then often Matlab crashes (especially when I work with some graphics) and when I open it again there is a message saying that Matlab has crashed due to some graphic issues and that it's working now in open GL mode.

Finally, sometimes when I use chrome the screen suddenly becomes black and I have to open a new page, and there are often issue with the visualization of videos.

I tried to contact Solidworks or AMD assistance and the believe the problem is related to some drivers.

I tried do completelly format the pc, update Windows to the last version and also remove all the drivers of the graphic card with DDU and reinstall them (now the version I have is  Radeon 20.1.3 with Adrenalin 2020) but none of these worked.

I need to use these programmes to work and I have no idea about what to do, I hope to find some suggestions.

Thanks in advance

[praveen196]

@gianni153 Welcome to HP Community!

I understand that the Hp laptop with AMD Radeon R7M340 has issues with Solidworks, Matlab, and Chrome.

Please provide the correct product number. So, I can check the specification of your computer.

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http://support.hp.com/us-en/document/c03754824

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