• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-08-2024 02:40 AM - edited ‎01-08-2024 02:50 AM

HP Recommended
Product: HP Pavilion Power - 15-cb007nv

Dear HP community

I cannot make my open suse  tumbleweed OS  recognize & use the Nvidia geforce gtx 1050 card, no matter what driver

I install. There are daily updates released, still the switch process between the intel mesa card and the nvidia simply does not work. It seems as the nvidia card just disappeared!

PCI Hardware log follows, any helping hand?

Thanks in advance!

00:00.0 Host bridge: Intel Corporation Xeon E3-1200 v6/7th Gen Core Processor Host Bridge/DRAM Registers (rev 05)
Subsystem: Hewlett-Packard Company Device 836b
Flags: bus master, fast devsel, latency 0
Capabilities: <access denied>
Kernel driver in use: skl_uncore

00:01.0 PCI bridge: Intel Corporation 6th-10th Gen Core Processor PCIe Controller (x16) (rev 05) (prog-if 00 [Normal decode])
Subsystem: Hewlett-Packard Company Device 836b
Flags: bus master, fast devsel, latency 0, IRQ 122
Bus: primary=00, secondary=01, subordinate=01, sec-latency=0
I/O behind bridge: [disabled] [16-bit]
Memory behind bridge: [disabled] [32-bit]
Prefetchable memory behind bridge: [disabled] [64-bit]
Capabilities: <access denied>
Kernel driver in use: pcieport

00:02.0 VGA compatible controller: Intel Corporation HD Graphics 630 (rev 04) (prog-if 00 [VGA controller])
DeviceName: Intel Kabylake HD Graphics GT2
Subsystem: Hewlett-Packard Company Device 836b
Flags: bus master, fast devsel, latency 0, IRQ 140
Memory at b0000000 (64-bit, non-prefetchable) [size=16M]
Memory at a0000000 (64-bit, prefetchable) [size=256M]
I/O ports at 4000 [size=64]
Expansion ROM at 000c0000 [virtual] [disabled] [size=128K]
Capabilities: <access denied>
Kernel driver in use: i915
Kernel modules: i915

00:04.0 Signal processing controller: Intel Corporation Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor Thermal Subsystem (rev 05)
Subsystem: Hewlett-Packard Company Device 836b
Flags: bus master, fast devsel, latency 0, IRQ 16
Memory at b1420000 (64-bit, non-prefetchable) [size=32K]
Capabilities: <access denied>
Kernel driver in use: proc_thermal
Kernel modules: processor_thermal_device_pci_legacy

00:14.0 USB controller: Intel Corporation 100 Series/C230 Series Chipset Family USB 3.0 xHCI Controller (rev 31) (prog-if 30 [XHCI])
Subsystem: Hewlett-Packard Company Device 836b
Flags: bus master, medium devsel, latency 0, IRQ 129
Memory at b1400000 (64-bit, non-prefetchable) [size=64K]
Capabilities: <access denied>
Kernel driver in use: xhci_hcd
Kernel modules: xhci_pci

00:14.2 Signal processing controller: Intel Corporation 100 Series/C230 Series Chipset Family Thermal Subsystem (rev 31)
Subsystem: Hewlett-Packard Company Device 836b
Flags: bus master, fast devsel, latency 0, IRQ 18
Memory at b1432000 (64-bit, non-prefetchable) [size=4K]
Capabilities: <access denied>
Kernel driver in use: intel_pch_thermal
Kernel modules: intel_pch_thermal

00:16.0 Communication controller: Intel Corporation 100 Series/C230 Series Chipset Family MEI Controller #1 (rev 31)
Subsystem: Hewlett-Packard Company Device 836b
Flags: bus master, fast devsel, latency 0, IRQ 141
Memory at b1433000 (64-bit, non-prefetchable) [size=4K]
Capabilities: <access denied>
Kernel driver in use: mei_me
Kernel modules: mei_me

00:17.0 SATA controller: Intel Corporation HM170/QM170 Chipset SATA Controller [AHCI Mode] (rev 31) (prog-if 01 [AHCI 1.0])
Subsystem: Hewlett-Packard Company Device 836b
Flags: bus master, 66MHz, medium devsel, latency 0, IRQ 139
Memory at b1430000 (32-bit, non-prefetchable) [size=8K]
Memory at b1436000 (32-bit, non-prefetchable) [size=256]
I/O ports at 4080 [size=8]
I/O ports at 4088 [size=4]
I/O ports at 4060 [size=32]
Memory at b1434000 (32-bit, non-prefetchable) [size=2K]
Capabilities: <access denied>
Kernel driver in use: ahci
Kernel modules: ahci

00:1c.0 PCI bridge: Intel Corporation 100 Series/C230 Series Chipset Family PCI Express Root Port #1 (rev f1) (prog-if 00 [Normal decode])
Subsystem: Hewlett-Packard Company Device 836b
Flags: bus master, fast devsel, latency 0, IRQ 123
Bus: primary=00, secondary=02, subordinate=02, sec-latency=0
I/O behind bridge: 5000-5fff [size=4K] [16-bit]
Memory behind bridge: 90100000-902fffff [size=2M] [32-bit]
Prefetchable memory behind bridge: 90300000-904fffff [size=2M] [32-bit]
Capabilities: <access denied>
Kernel driver in use: pcieport

00:1c.4 PCI bridge: Intel Corporation 100 Series/C230 Series Chipset Family PCI Express Root Port #5 (rev f1) (prog-if 00 [Normal decode])
Subsystem: Hewlett-Packard Company Device 836b
Flags: bus master, fast devsel, latency 0, IRQ 124
Bus: primary=00, secondary=03, subordinate=03, sec-latency=0
I/O behind bridge: 6000-6fff [size=4K] [16-bit]
Memory behind bridge: b1300000-b13fffff [size=1M] [32-bit]
Prefetchable memory behind bridge: 90500000-906fffff [size=2M] [32-bit]
Capabilities: <access denied>
Kernel driver in use: pcieport

00:1c.5 PCI bridge: Intel Corporation 100 Series/C230 Series Chipset Family PCI Express Root Port #6 (rev f1) (prog-if 00 [Normal decode])
Subsystem: Hewlett-Packard Company Device 836b
Flags: bus master, fast devsel, latency 0, IRQ 125
Bus: primary=00, secondary=04, subordinate=04, sec-latency=0
I/O behind bridge: [disabled] [16-bit]
Memory behind bridge: b1200000-b12fffff [size=1M] [32-bit]
Prefetchable memory behind bridge: [disabled] [64-bit]
Capabilities: <access denied>
Kernel driver in use: pcieport

00:1c.6 PCI bridge: Intel Corporation 100 Series/C230 Series Chipset Family PCI Express Root Port #7 (rev f1) (prog-if 00 [Normal decode])
Subsystem: Hewlett-Packard Company Device 836b
Flags: bus master, fast devsel, latency 0, IRQ 126
Bus: primary=00, secondary=05, subordinate=05, sec-latency=0
I/O behind bridge: 3000-3fff [size=4K] [16-bit]
Memory behind bridge: b1100000-b11fffff [size=1M] [32-bit]
Prefetchable memory behind bridge: [disabled] [64-bit]
Capabilities: <access denied>
Kernel driver in use: pcieport

00:1d.0 PCI bridge: Intel Corporation 100 Series/C230 Series Chipset Family PCI Express Root Port #9 (rev f1) (prog-if 00 [Normal decode])
Subsystem: Hewlett-Packard Company Device 836b
Flags: bus master, fast devsel, latency 0, IRQ 127
Bus: primary=00, secondary=06, subordinate=06, sec-latency=0
I/O behind bridge: [disabled] [16-bit]
Memory behind bridge: b1000000-b10fffff [size=1M] [32-bit]
Prefetchable memory behind bridge: [disabled] [64-bit]
Capabilities: <access denied>
Kernel driver in use: pcieport

00:1f.0 ISA bridge: Intel Corporation HM175 Chipset LPC/eSPI Controller (rev 31)
Subsystem: Hewlett-Packard Company Device 836b
Flags: bus master, medium devsel, latency 0

00:1f.2 Memory controller: Intel Corporation 100 Series/C230 Series Chipset Family Power Management Controller (rev 31)
Subsystem: Hewlett-Packard Company Device 836b
Flags: bus master, fast devsel, latency 0
Memory at b142c000 (32-bit, non-prefetchable) [size=16K]

00:1f.3 Audio device: Intel Corporation CM238 HD Audio Controller (rev 31)
Subsystem: Hewlett-Packard Company Device 836b
Flags: bus master, fast devsel, latency 32, IRQ 143
Memory at b1428000 (64-bit, non-prefetchable) [size=16K]
Memory at b1410000 (64-bit, non-prefetchable) [size=64K]
Capabilities: <access denied>
Kernel driver in use: snd_hda_intel
Kernel modules: snd_hda_intel, snd_soc_avs

00:1f.4 SMBus: Intel Corporation 100 Series/C230 Series Chipset Family SMBus (rev 31)
Subsystem: Hewlett-Packard Company Device 836b
Flags: medium devsel, IRQ 16
Memory at b1435000 (64-bit, non-prefetchable) [size=256]
I/O ports at 4040 [size=32]
Kernel driver in use: i801_smbus
Kernel modules: i2c_i801

03:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. RTS522A PCI Express Card Reader (rev 01)
DeviceName: Realtek PCIe CardReader
Subsystem: Hewlett-Packard Company Device 836b
Physical Slot: 4
Flags: bus master, fast devsel, latency 0, IRQ 128
Memory at b1300000 (32-bit, non-prefetchable) [size=4K]
Capabilities: <access denied>
Kernel driver in use: rtsx_pci
Kernel modules: rtsx_pci

04:00.0 Network controller: Intel Corporation Wireless 7265 (rev 59)
DeviceName: Intel Dual BandWireless-AC 7265 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter
Subsystem: Intel Corporation Dual Band Wireless-AC 7265 [Stone Peak 2 AC]
Flags: bus master, fast devsel, latency 0, IRQ 144
Memory at b1200000 (64-bit, non-prefetchable) [size=8K]
Capabilities: <access denied>
Kernel driver in use: iwlwifi
Kernel modules: iwlwifi

05:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 15)
DeviceName: Realtek PCIe GBE Family Controller
Subsystem: Hewlett-Packard Company Device 836b
Flags: bus master, fast devsel, latency 0, IRQ 18
I/O ports at 3000 [size=256]
Memory at b1104000 (64-bit, non-prefetchable) [size=4K]
Memory at b1100000 (64-bit, non-prefetchable) [size=16K]
Capabilities: <access denied>
Kernel driver in use: r8169
Kernel modules: r8169

06:00.0 Non-Volatile memory controller: Toshiba Corporation XG5 NVMe SSD Controller (prog-if 02 [NVM Express])
Subsystem: Toshiba Corporation XG5 NVMe SSD Controller
Flags: bus master, fast devsel, latency 0, IRQ 16
Memory at b1000000 (64-bit, non-prefetchable) [size=16K]
Capabilities: <access denied>
Kernel driver in use: nvme
Kernel modules: nvme

Category:
14 REPLIES 14

‎01-08-2024 04:36 PM

HP Recommended

Hello.

 

If your laptop BIOS has settings for "hybrid" or "discreet" graphics, turn them on.

If you still have Windows installed on your SSD, check that the Nvidia is still visible there. If it is, then this is an issue with your chosen Linux distribution. OpenSUSE has their own forum with way more Linux know-how than what you can find in here, so I recommend asking this same question there as well.

 

Also, before going all-in with Linux, I recommend checking whether there are BIOS updates for your laptop. Updating the BIOS in Linux may be very hard or impossible.

1 person found this reply helpful
Was this reply helpful? Yes No

‎01-09-2024 12:27 AM - edited ‎01-09-2024 12:28 AM

HP Recommended

Thank you for your reply!

There is no bios setting for selecting graphics nor windows. Maybe due to the thermal shutdown screen, I could not load or setup any windows OS, but only linux. The bios release is the latest.

Within the official HP user guide (Document Part Number: 925501-001) on page 1, of specs, it is mentioned that Optimus is supported:

Internal graphics
Intel HD Graphics 630
Hybrid graphics
Nvidia N17P-G0 (GeForce GTX 1050) with 4096 MB or 2048 GB of dedicated video
memory
AMD R17M-P1-70 (Radeon RX 550) with 2048 MB of dedicated video memory
Support HD Decode, DX12, and HDMI
Supports Optimus

I only wish HP would test which OS or distribution other than windows, is compatible

for such emergency cases!

Was this reply helpful? Yes No

‎01-12-2024 06:00 AM

HP Recommended

Hello.

 

I'm afraid I can't help you with the thermal problem. Perhaps it is related to the missing NVidia GPU?

Please take a look at this Nvidia forum discussion and try the same troubleshooting methods.

 

If your laptop has "fried" components, who knows how it will operate thereafter. A hardware problem in any case if you can't get rid of the error on screen. (if I understood the problem)

 

You wrote in another message that you took the computer to a store where they didn't fix it. I would recommend taking your laptop to a proper, authorized HP Service Center near you, and you can find them with the HP Service Center locator. Many, many shops sell HP computers, but very few repair them outside of adding memory or replacing the HDD/SSD. The authorized service centers have access to more HP resources, non-public tools and information, and actually have more incentive to fix your laptop instead of just selling a new one.

1 person found this reply helpful
Was this reply helpful? Yes No

‎01-13-2024 03:36 AM

HP Recommended

Hi,

Firstly the hp uefi & bios system and single components tests were all successful.

Linux operates for weeks well, without taking into account any past thermal measurements, as the bios does.

Secondly, one cannot operate the keyboard after 2 hours of work, because the heat on wrists and hands becomes unbearable. One feels when it is high time for a break!

Thus, frying, boiling, roasting... any hardware component only partly from the whole mobo is highly unprobable.

Moreover, burnt out electronic components smell...

The repair store Plaisio computers claim to be  an authorized service center for HP. Still they claim no spare parts are available from HP.

Was this reply helpful? Yes No

‎01-14-2024 04:04 AM

HP Recommended
Firstly the hp uefi & bios system and single components tests were all successful.

I understand you. But if the device dies and does not respond to the system in any way, you cannot test it in any way with software. The UEFI diag package is just a piece of software in the end.

 

I have seen it happen before - the built-in discrete graphics failed completely and laptop only worked with the Intel graphics part just fine. HP replaced the system board.

 

Your case may be the same, or not.

 

Secondly, one cannot operate the keyboard after 2 hours of work, because the heat on wrists and hands becomes unbearable. One feels when it is high time for a break

Was this a problem from day one?

Underneath the wrist rest are only the battery and memory modules. High heat levels will affect the battery lifetime negatively. High temperature could be cause by the heat sink having a poor or no contact with the CPU or GPU.

 

The repair store Plaisio computers claim to be  an authorized service center for HP. Still they claim no spare parts are available from HP.

I can only refer to the HP Service Center locator tool which does not list Plaisio in Athens in any HP category. Only "Westnet" is listed when Consumer Notebook is selected. HP Pavilions are consumer products. The locator tool may have outdated data, of course.

 

Try the https://partsurfer.hp.com website for parts availability. It may not list your exact product number, but you can cross-check withe the Maintenance and Service Guide for Pavilion Power 15, and most of the parts are still available, including system boards with the GTX1050.

 

HP has different types of products and very few company has authorized service for every one of them, most service companies do not cater to every one of them. Each category requires (possibly multiple) certified personnel in several different product lines. Certifying takes time and money. Plaisio may be HP certified, but are they certified with laptops, desktops or what?

 

I would still recommend you asking this "Westnet" company whether they can take a look and fix the problem.

2 people found this reply helpful
Was this reply helpful? Yes No

‎01-14-2024 04:38 AM

HP Recommended

 

HP_Plaisio.jpg

 

HP_Plaisio_en.jpg

 

1 person found this reply helpful
Was this reply helpful? Yes No

‎01-14-2024 06:42 AM

HP Recommended

Thank you for all your responses!

Who can tell which of the two video cards was successfully been tested by reading the logs?

 

2024-01-13 17:41:47 ================================================
2024-01-13 17:41:48 EFI System Diagnostic 10.2.0.0 Started
2024-01-13 17:41:48 Load Options Blank
2024-01-13 17:41:48 [L]> PlatformLang reported as en-US.
2024-01-13 17:41:49 [L]> Language Selected is currently (eng).
2024-01-13 17:41:49 System Family: Consumer Notebook
2024-01-13 17:41:54 Run from USB.
2024-01-13 17:42:02 HP Battery Control Protocol 2022 not found.
2024-01-13 17:42:02 SysDiagsBiosData2011 Configuration Variable Acquired, SysDiagsBiosData2010.Version 1
2024-01-13 17:42:02 Found HP Thermal Diagnostic Protocol
2024-01-13 17:42:03 HP Thermal Diagnostic 2 Protocol Not Available
2024-01-13 17:42:03 [W]> Failed Locate Ip4Config2 Protocol. (Not Found)
2024-01-13 17:42:03 Storage tests are not available since standard HDD is present.
2024-01-13 17:42:03 System Enclosure Type: 10
2024-01-13 17:42:03 Failed Loading EFI_HP_BIOS_IMAGE_INTERFACE_PROTOCOL2_GUID(Not Found)
2024-01-13 17:42:03 Failed Loading EFI_HP_BIOS_IMAGE_INTERFACE_PROTOCOL_GUID (Not Found)
2024-01-13 17:42:03 [L]> Found 8 Processors 8 Enabled Processors
2024-01-13 17:42:03 [L]> MpService2 found Bsp at index 0(0)
2024-01-13 17:42:03 [L]> Found VGA device at Seg-0x00:Bus-0x00:Dev-0x02:Func-0x00, ClassCode-0x0300, CommandRegister-0x0007
2024-01-13 17:42:04 [L]> Found Video Device 0x591B8086
2024-01-13 17:42:04 [L]> VideoPath PciRoot(0x0)/Pci(0x2,0x0)
2024-01-13 17:42:04 [L]> EdidPath PciRoot(0x0)/Pci(0x2,0x0)/AcpiAdr(0x80011400)
2024-01-13 17:42:04 [L]> VideoDevice Seg 0x0, Bus 0x0, Dev 0x2, Func 0x0 Is connected to monitor.
2024-01-13 17:42:04 [L]> GetAllGraphicFBEx(): GraphicDevice[0]: Base-0x00000000A0000000, Size-0x0000000003F00000, 64Bit-TRUE, Supported-TRUE
2024-01-13 17:42:04 [L]> SmbiosGetBiosVendor: Insyde
2024-01-13 17:42:04 [L]> Apply extra W/A for checking 3-bits W/A.
2024-01-13 17:42:04 [L]> GetAllGraphicFB(): Found 1 graphic device(s) to test.
2024-01-13 17:42:04 [L]> GetAllGraphicFB(): VideoMemorySizeTotal is 0x3F00000
2024-01-13 17:42:05 [L]> IsThunderboltAccessProtocolPresent(): Failed to Locate Thunderbolt Protocol. (Not Found)
2024-01-13 17:42:07 Initializing Drive Library.
2024-01-13 17:42:07 TscPerSecond = 097891ACFh
2024-01-13 17:42:07 [L]> Find DMAR in ACPI Table
2024-01-13 17:42:07 [L]> DMA Remap Protection is disabled
2024-01-13 17:42:07 [W]> BIOS Config Table Configure Storage Controller for VMD section was not found.
2024-01-13 17:42:07 Installing DTD AtaCommandsProtocol
2024-01-13 17:42:07 Found SATA/RAID AHCI controller at b:0, d: 17, f:0
2024-01-13 17:42:07 Base address: :B1434000
2024-01-13 17:42:07 In Real AHCI mode, Ahci base addr: B1434000, GHC: 80000000
2024-01-13 17:42:08 AHCI: Port 1 Base Address previously init 0x8A60A100
2024-01-13 17:42:08 AHCI: Port 1 Command List previously init 0x8A60C000
2024-01-13 17:42:08 CollectAhciPortInfo
2024-01-13 17:42:08 Installed DTD ATA Commands Protocol
2024-01-13 17:42:08 Found installed DTD ATA Commands Protocol supporting Packet Commands!
2024-01-13 17:42:08 Found 1 Hard Disk Drive.
2024-01-13 17:42:09 Drive 0 SMART Supported
2024-01-13 17:42:09 AtaCommandsBindBlockIoProtocol(): Linked Block I/O Protocol (0x7A632198) to Drive 0
2024-01-13 17:42:09 1 Total ATA Commands Drives Found
2024-01-13 17:42:09 Found 1 handles supporting EFI_EXT_SCSI_PASS_THRU_PROTOCOL (143B7632-B81B-4CB7-ABD3-B625A5B9BFFE).
2024-01-13 17:42:09 Found 1 handles supporting EFI_NVM_EXPRESS_PASS_THRU_PROTOCOL (52C78312-8EDC-4233-98F2-1A1AA5E388A5).
2024-01-13 17:42:09 [L]> Loaded NVMe PciIo: Location(Seg:0,Bus:6,Dev:0,Func:0), BAR(0x00000000B1000000).
2024-01-13 17:42:09 [L]> NVMe Controller Version: 1.2
2024-01-13 17:42:09 NVMe device connected at NamespaceID 0x1
2024-01-13 17:42:09 Device Node NVMe(0x1,DD-40-32-00-02-0D-08-00).
2024-01-13 17:42:10 Drive 1 - RTD3 Entry Latency: 500000
2024-01-13 17:42:10 Drive 1 - Firmware Revision: AAHA4103
2024-01-13 17:42:10 Drive 1 - VidDid: 0x1161179
2024-01-13 17:42:10 Drive 1 - SMART Log NSID NOT Supported.
2024-01-13 17:42:10 Drive 1 - Short/Long DST Supported.
2024-01-13 17:42:10 Drive 1 - Long DST Time = 9 minute(s).
2024-01-13 17:42:10 Drive 1 - The Medium is Removable
2024-01-13 17:42:11 Drive 1 - LBA Format: Using Format 0
2024-01-13 17:42:11 Drive 1 - Logical Sector Size: 512
2024-01-13 17:42:11 NVMePassThruGetBlockIoProtocolDirectly(): Found 8 supporting EFI_BLOCK_IO_PROTOCOL.
2024-01-13 17:42:11 Linked Block I/O Protocol (0x7A59C7F8) to Drive 1
2024-01-13 17:42:11 Drive 1, LastBlock = 0x1DCF32AF IoAlign 0x4
2024-01-13 17:42:11 NVMePassThruInitializeNVMeDiskSupport(): GetNextNamespace() failed. (Invalid Parameter)
2024-01-13 17:42:12 2 Total Hard Disc Drives Found
2024-01-13 17:42:12 0 Total Optical Disc Drives Found
2024-01-13 17:42:12 Found 2 Hard Disk Drives
2024-01-13 17:42:12 Found 0 Optical Disk Drives
2024-01-13 17:42:12 No handle found supporting EFI_DCPMM_CONFIG_PROTOCOL_GUID (CF2F5F1F-94B6-4C15-9CAE-AFB3BD9F2BA5).
2024-01-13 17:42:12 Failed to initialize NVDIMM modules.
2024-01-13 17:42:12 SSD Wear ID is 0x00, Flags is 0x0000, Current is 0x58, Worse is 0x2FF03FF00000000.
2024-01-13 17:42:12 SSD Wear Data: 00 00 00 2FF03FF00000000 00 1B1023100000000.
2024-01-13 17:42:12 BIOS Vendor: Insyde
2024-01-13 17:42:13 System Model: = HP Pavilion Power Laptop 15-cb0xx
2024-01-13 17:42:13 System SKU: = 2YN18EA#AB7
2024-01-13 17:42:13 System ID: 836B
2024-01-13 17:42:13 Serial Number: 5CD7466HN7
2024-01-13 17:42:13 System Board CT#: PGPTU018JA3132
2024-01-13 17:42:13 [L]> SMBIOS Type: 3, ID: 0 not found.
2024-01-13 17:42:13 Type 11 OS Image: BUILDID#17WW2NFT606#SAB7#DAB7
2024-01-13 17:42:13 [L]> SmbiosGetBiosVendor: Insyde
2024-01-13 17:42:13 BOD: 10/26/2018
2024-01-13 17:42:14 HDD 0 Type : ATA
2024-01-13 17:42:14 HDD 0 Model : HGST HTS721010A9E630
2024-01-13 17:42:14 HDD 0 Firmware: JB0OA3T0
2024-01-13 17:42:14 HDD 0 Serial: JR1000BN2VTTUE
2024-01-13 17:42:14 HDD 1 Type : NVMe
2024-01-13 17:42:14 HDD 1 Model : KXG50ZNV256G TOSHIBA
2024-01-13 17:42:15 HDD 1 Firmware: AAHA4103
2024-01-13 17:42:15 HDD 1 Serial: 97OS10IZTP4T
2024-01-13 17:42:15 DIMM 0 Serial Number: 1A129D1E
2024-01-13 17:42:15 DIMM 0 Part Number : HP26D4S9S8MHF-8
2024-01-13 17:42:15 DIMM 1 Serial Number: 1B12AA1E
2024-01-13 17:42:15 DIMM 1 Part Number : HP26D4S9S8MHF-8
2024-01-13 17:42:15 BIOS Revision: F.42
2024-01-13 17:42:16 InitializeCeeLogs - No Records Found
2024-01-13 17:42:18 Create TCEQ file for PCA error code collection.
2024-01-13 17:42:19 Enter into SysDiagsCollectPCAErrorCode function: 8
2024-01-13 17:42:19 [W]> Failed to get PCA table - Not Found
2024-01-13 17:42:19 Collect PCA error code fail.
2024-01-13 17:42:19 [L]> Platform Vendor ID : 0x8086
2024-01-13 17:42:19 [L]> Platform Device ID : 0x5910
2024-01-13 17:42:19 [L]> Found EFI_HP_DIMM_ID_PROTOCOL
2024-01-13 17:42:20 [L]> EFI_HP_BATTERY_CONTROL_PROTOCOL_2010 is present.
2024-01-13 17:42:20 Type 11 1 tables
2024-01-13 17:42:20 Type (000000000000000Bh), Len (0000000000000005h), Handle (0000000000000011h), String count (0000000000000009h)
2024-01-13 17:42:20 HPBATDET: Environment Variable not found.
2024-01-13 17:42:20 BATDET: Date 7//29//2017
2024-01-13 17:42:20 BATDET: 0
2024-01-13 17:42:20 [L]> BATDET: HP
2024-01-13 17:42:21 SysDiagsGetBatterySafetyModeStatus(): Failed to get BatterySafeyMode/BatterySafeyModeStatus.
2024-01-13 17:42:21 [W]> BIOS Config Table Configure Legacy Support and Secure Boot section was not found.
2024-01-13 17:42:21 [L]> IsBCUSectionEnabled(): Legacy Support is Not Enabled.
2024-01-13 17:42:21 [L]> Legacy Support from BCU:
2024-01-13 17:42:21 [L]> Enable
2024-01-13 17:42:21 [L]> *Disable
2024-01-13 17:42:22 [L]> IsBCUSectionEnabled(): Secure Boot is Enabled.
2024-01-13 17:42:22 [L]> Secure Boot from BCU:
2024-01-13 17:42:22 [L]> *Enable
2024-01-13 17:42:22 [L]> Disable
2024-01-13 17:42:22 [W]> BIOS Config Table Adaptive Battery Extender section was not found.
2024-01-13 17:42:22 [W]> BIOS Config Table Adaptive Battery Optimizer section was not found.
2024-01-13 17:42:23 [W]> BIOS Config Table DMAr Protection section was not found.
2024-01-13 17:42:23 [W]> BIOS Config Table Batt_LTemp section was not found.
2024-01-13 17:42:23 [W]> BIOS Config Table Keyboard Layout section was not found.
2024-01-13 17:42:23 [W]> BIOS Config Table Battery Health Manager section was not found.
2024-01-13 17:42:23 [W]> BIOS Config Table Configure Storage Controller for RAID section was not found.
2024-01-13 17:42:23 Configure Storage Controller for RAID was not found in the BCU.
2024-01-13 17:42:23 [W]> BIOS Config Table Sata Emulation section was not found.
2024-01-13 17:42:23 Sata Emulation was not found in the BCU.
2024-01-13 17:42:23 [W]> BIOS Config Table PIN Process Cycle section was not found.
2024-01-13 17:42:23 [W]> BIOS Config Table Hyperthreading section was not found.
2024-01-13 17:42:23 [W]> BIOS Config Table Thunderbolt Controller Version section was not found.
2024-01-13 17:42:23 [W]> BIOS Config Table Intel(R) Thunderbolt Retimer FW version section was not found.
2024-01-13 17:42:23 [W]> BIOS Config Table Intel(R) Thunderbolt Retimer_1 FW version section was not found.
2024-01-13 17:42:23 [W]> BIOS Config Table Intel(R) Thunderbolt Retimer_2 FW version section was not found.
2024-01-13 17:42:23 [W]> BIOS Config Table Intel(R) Thunderbolt Retimer(SoC) FW version section was not found.
2024-01-13 17:42:24 SaveBIOSConfigInfo: Error assigning ThunderboltControllerVersion setting from BIOS configuration. Status = Invalid Parameter
2024-01-13 17:42:24 No USB optical drive detected.
2024-01-13 17:42:24 No USB optical drive detected.
2024-01-13 17:42:24 No USB optical drive detected.
2024-01-13 17:42:24 [L]> Audio Controller Bus 0, Dev 31, Func 3
2024-01-13 17:42:24 [L]> Audio controller Vendor ID 0x8086
2024-01-13 17:42:24 [L]> Audio controller Device ID 0xA171
2024-01-13 17:42:24 [L]> Audio controller Revision ID 0x31
2024-01-13 17:42:24 [L]> Audio controller Subsystem Vendor ID 0x103C
2024-01-13 17:42:25 [L]> Audio controller Subsystem Device ID 0x836B
2024-01-13 17:42:25 [L]> Audio controller Class Code 0x0403
2024-01-13 17:42:25 [W]> Unsupported codec Vendor ID 0x8086 Device ID 0x280B (ignored)
2024-01-13 17:42:25 [L]> EfiTcg2Protocol has been detected
2024-01-13 17:42:25 [L]> TcgCapability.TPMPresentFlag is TRUE
2024-01-13 17:42:25 [L]> EADB.json was not found.
2024-01-13 17:42:25 Starting Graphical System Diagnostic Menu
2024-01-13 17:42:35 No USB optical drive detected.
2024-01-13 17:42:58 No USB optical drive detected.
2024-01-13 17:43:40 [L]> Total Memory 16281MB, Free 16170MB (4139618 Pages)
2024-01-13 17:43:40 [L]> Calculated 0x000000001F36D456 TSC Ticks per MB.
2024-01-13 17:43:42 CPU Test Started
2024-01-13 17:43:43 [L]> Start Numeric Coprocessor Test.
2024-01-13 17:43:51 CPU Test Completed - Result 1
2024-01-13 17:43:51 Memory Fast Check Started
2024-01-13 17:47:13 [L]> Tested 16169 MB in 202000 ms with 8 processor(s), normalized test time is 99 ms/MB
2024-01-13 17:47:13 [L]> Memory Test totally tested 4139442 Pages in 1 loop(s).
2024-01-13 17:47:13 Memory Fast Check Completed - Result 1
2024-01-13 17:47:13 HDD SMART Check Started
2024-01-13 17:47:13 HDD SMART Check Completed - Result 1
2024-01-13 17:47:13 Short DST Started
2024-01-13 17:47:13 AtaCommandsPollTemperatureData(): No Temperature Data Found
2024-01-13 17:47:13 StartDST(): HDD Information was unable to retrieve HDD composite temperature for drive 0 Attempting to retrieve HDD Airflow Temperature.
2024-01-13 17:47:13 StartDST(): Drive 0 temperature before Self-DST Test = 22 degrees Celsius
2024-01-13 17:47:23 Hard Drive 0 Returned Short DST Status 15 Percentage 10
2024-01-13 17:47:32 Hard Drive 0 Returned Short DST Status 15 Percentage 20
2024-01-13 17:47:40 Hard Drive 0 Returned Short DST Status 15 Percentage 30
2024-01-13 17:47:49 Hard Drive 0 Returned Short DST Status 15 Percentage 40
2024-01-13 17:48:06 Hard Drive 0 Returned Short DST Status 15 Percentage 50
2024-01-13 17:48:14 Hard Drive 0 Returned Short DST Status 15 Percentage 60
2024-01-13 17:48:23 Hard Drive 0 Returned Short DST Status 15 Percentage 70
2024-01-13 17:48:40 Hard Drive 0 Returned Short DST Status 15 Percentage 80
2024-01-13 17:48:48 Hard Drive 0 Returned Short DST Status 15 Percentage 90
2024-01-13 17:49:01 Hard Drive 0 Returned Short DST Status 0 Percentage 100
2024-01-13 17:49:01 AtaCommandsPollTemperatureData(): No Temperature Data Found
2024-01-13 17:49:01 EfiDriveLibPollDSTStatus(): HDD Information was unable to retrieve HDD composite temperature for drive 0 Attempting to retrieve HDD Airflow Temperature.
2024-01-13 17:49:01 EfiDriveLibPollDSTStatus(): Drive 0 temperature after Self-DST Test = 23 degrees Celsius
2024-01-13 17:49:02 ATA HDD 0 Self-Test Log:
2024-01-13 17:49:02 SMART Self-test log structure revision number 1
2024-01-13 17:49:02 Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
2024-01-13 17:49:02 #01 Short offline (00h) Completed without error 00% 0000 -
2024-01-13 17:49:02 #02 Short offline (00h) Completed without error 00% 0004 -
2024-01-13 17:49:02 #03 Short offline (00h) Completed without error 00% 4508 -
2024-01-13 17:49:02 #04 Short offline (00h) Completed without error 00% 4510 -
2024-01-13 17:49:02 #05 Short offline (00h) Completed without error 00% 4512 -
2024-01-13 17:49:02 #06 Short offline (00h) Completed without error 00% 4515 -
2024-01-13 17:49:02 #07 Short offline (00h) Completed without error 00% 4517 -
2024-01-13 17:49:03 #08 Short offline (00h) Completed without error 00% 4520 -
2024-01-13 17:49:03 #09 Short offline (00h) Completed without error 00% 4524 -
2024-01-13 17:49:03 #10 Short offline (00h) Completed without error 00% 4528 -
2024-01-13 17:49:03 #11 Short offline (00h) Completed without error 00% 4531 -
2024-01-13 17:49:03 #12 Short offline (00h) Completed without error 00% 4534 -
2024-01-13 17:49:03 #13 Short offline (00h) Completed without error 00% 4540 -
2024-01-13 17:49:03 #14 Short offline (00h) Completed without error 00% 4543 -
2024-01-13 17:49:03 #15 Short offline (00h) Completed without error 00% 4548 -
2024-01-13 17:49:03 #16 Short offline (00h) Completed without error 00% 4551 -
2024-01-13 17:49:03 #17 Short offline (00h) Completed without error 00% 4555 -
2024-01-13 17:49:03 #18 Short offline (00h) Completed without error 00% 4559 -
2024-01-13 17:49:04 #19 Short offline (00h) Completed without error 00% 4561 -
2024-01-13 17:49:04 HDD 0: Previous Self-DST Log Index: 18, New Self-DST Log Index 19. New Self-DST Log detected at Index 19.
2024-01-13 17:49:04 Short DST Completed - Result 1
2024-01-13 17:49:04 System Board Test Started
2024-01-13 17:49:04 [L]> Total Memory 16281MB, Free 16169MB (4139270 Pages)
2024-01-13 17:49:04 [L]> Audio Controller Bus 0, Dev 31, Func 3
2024-01-13 17:49:04 [L]> Audio controller Vendor ID 0x8086
2024-01-13 17:49:04 [L]> Audio controller Device ID 0xA171
2024-01-13 17:49:04 [L]> Audio controller Revision ID 0x31
2024-01-13 17:49:04 [L]> Audio controller Subsystem Vendor ID 0x103C
2024-01-13 17:49:04 [L]> Audio controller Subsystem Device ID 0x836B
2024-01-13 17:49:04 [L]> Audio controller Class Code 0x0403
2024-01-13 17:49:05 [W]> Unsupported codec Vendor ID 0x8086 Device ID 0x280B (ignored)
2024-01-13 17:49:05 [L]> Found 1 EFI_USB2_HC_PROTOCOL handles.
2024-01-13 17:49:05 System Board Test Completed - Result 1
2024-01-13 17:49:06 SysDiagCalculatePassID(): Test PassID 72SAA-MMHSA-F7SSF.
2024-01-13 17:50:40 CPU Test Started
2024-01-13 17:50:41 [L]> Start Numeric Coprocessor Test.
2024-01-13 17:50:49 CPU Test Completed - Result 1
2024-01-13 17:50:49 Battery Check Started
2024-01-13 17:50:49 [L]> EfiBatteryLibGetSmartAdapterStatus: AdapterStatus is '1'.
2024-01-13 17:50:49 System reports 1 batteries supported.
2024-01-13 17:50:50 Battery Pack Supplier Index: 2.
2024-01-13 17:50:50 Battery MFG Date 7/29/2017.
2024-01-13 17:50:50 Battery0: Charged to 100% and current is 0mA. Battery Health Manager or Battery Care Function not detected.
2024-01-13 17:50:50 Will not check battery charging since the FullChargeStatus variable is TRUE
2024-01-13 17:50:50 Battery 0: Charge not detected, Executing Battery Full Test
2024-01-13 17:50:50 [L]> Battery state is good.
2024-01-13 17:50:50 [L]> pHpBatteryControlProtocol2010->SetChargeStatus(Battery_1, RESET) returned 'Not Found'.
2024-01-13 17:50:50 [L]> pHpBatteryControlProtocol2010->SetChargeStatus(Battery_2, RESET) returned 'Invalid Parameter'.
2024-01-13 17:50:54 Battery 0 returned 0x0000000000000000
2024-01-13 17:50:54 Batt 0: Result: 0x0
2024-01-13 17:50:54 Batt 0: Serial: 01297 07/29/2017
2024-01-13 17:50:54 Batt 0: Manufacturer: 333-2B-4B
2024-01-13 17:50:54 Batt 0: CTNumber: 6GGAE03TZ8818X
2024-01-13 17:50:55 Batt 0: DesignCycleCount: 1000 Design Capacity: 4550mAh Full Charge Capcity 4564mAh
2024-01-13 17:50:55 Batt 0: RemainingCapacity: 4564mAh Max Error: 0000001 CycleCount: 15
2024-01-13 17:50:55 Batt 0: Temperature: 000021 Voltage: 16507mV Current: 0mA
2024-01-13 17:50:55 Batt 0: DesignVoltate: 15400mV StatusWord: 0x000E0 CellVoltage1: 4135mV
2024-01-13 17:50:55 Batt 0: CellVoltage2: 4127mV CellVoltage3: 4136mV CellVoltage4: 4110mV
2024-01-13 17:50:55 Batt 0: Warranty: 000003 Calibration: 0x00000 ChargeControlSupported: YES
2024-01-13 17:50:55 Batt 0: ACPowerOn: ON ChargeTempOK: YES ChargeTest: 0
2024-01-13 17:50:55 Batt 0: ChargeCapacity: 100mAh TempAlarm: NO DeepDischarge: NO
2024-01-13 17:50:56 Batt 0: FullCharge: YES FullChargeStatus: 000001 BatteryCharge: YES
2024-01-13 17:50:56 Batt 0: LowVoltageDisable: NO AdaptiveBatteryExtender: Not Supported
2024-01-13 17:50:56 Overall Battery Result = 7
2024-01-13 17:50:56 Battery Check Completed - Result 7
2024-01-13 17:50:56 HDD SMART Check Started
2024-01-13 17:50:56 HDD SMART Check Completed - Result 1
2024-01-13 17:50:56 Short DST Started
2024-01-13 17:50:56 AtaCommandsPollTemperatureData(): No Temperature Data Found
2024-01-13 17:50:56 StartDST(): HDD Information was unable to retrieve HDD composite temperature for drive 0 Attempting to retrieve HDD Airflow Temperature.
2024-01-13 17:50:57 StartDST(): Drive 0 temperature before Self-DST Test = 24 degrees Celsius
2024-01-13 17:51:07 Hard Drive 0 Returned Short DST Status 15 Percentage 10
2024-01-13 17:51:16 Hard Drive 0 Returned Short DST Status 15 Percentage 20
2024-01-13 17:51:24 Hard Drive 0 Returned Short DST Status 15 Percentage 30
2024-01-13 17:51:33 Hard Drive 0 Returned Short DST Status 15 Percentage 40
2024-01-13 17:51:50 Hard Drive 0 Returned Short DST Status 15 Percentage 50
2024-01-13 17:51:58 Hard Drive 0 Returned Short DST Status 15 Percentage 60
2024-01-13 17:52:07 Hard Drive 0 Returned Short DST Status 15 Percentage 70
2024-01-13 17:52:24 Hard Drive 0 Returned Short DST Status 15 Percentage 80
2024-01-13 17:52:32 Hard Drive 0 Returned Short DST Status 15 Percentage 90
2024-01-13 17:52:46 Hard Drive 0 Returned Short DST Status 0 Percentage 100
2024-01-13 17:52:46 AtaCommandsPollTemperatureData(): No Temperature Data Found
2024-01-13 17:52:46 EfiDriveLibPollDSTStatus(): HDD Information was unable to retrieve HDD composite temperature for drive 0 Attempting to retrieve HDD Airflow Temperature.
2024-01-13 17:52:46 EfiDriveLibPollDSTStatus(): Drive 0 temperature after Self-DST Test = 25 degrees Celsius
2024-01-13 17:52:47 ATA HDD 0 Self-Test Log:
2024-01-13 17:52:47 SMART Self-test log structure revision number 1
2024-01-13 17:52:47 Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
2024-01-13 17:52:47 #01 Short offline (00h) Completed without error 00% 0000 -
2024-01-13 17:52:47 #02 Short offline (00h) Completed without error 00% 0004 -
2024-01-13 17:52:47 #03 Short offline (00h) Completed without error 00% 4508 -
2024-01-13 17:52:48 #04 Short offline (00h) Completed without error 00% 4510 -
2024-01-13 17:52:48 #05 Short offline (00h) Completed without error 00% 4512 -
2024-01-13 17:52:48 #06 Short offline (00h) Completed without error 00% 4515 -
2024-01-13 17:52:48 #07 Short offline (00h) Completed without error 00% 4517 -
2024-01-13 17:52:48 #08 Short offline (00h) Completed without error 00% 4520 -
2024-01-13 17:52:48 #09 Short offline (00h) Completed without error 00% 4524 -
2024-01-13 17:52:48 #10 Short offline (00h) Completed without error 00% 4528 -
2024-01-13 17:52:48 #11 Short offline (00h) Completed without error 00% 4531 -
2024-01-13 17:52:49 #12 Short offline (00h) Completed without error 00% 4534 -
2024-01-13 17:52:49 #13 Short offline (00h) Completed without error 00% 4540 -
2024-01-13 17:52:49 #14 Short offline (00h) Completed without error 00% 4543 -
2024-01-13 17:52:49 #15 Short offline (00h) Completed without error 00% 4548 -
2024-01-13 17:52:49 #16 Short offline (00h) Completed without error 00% 4551 -
2024-01-13 17:52:49 #17 Short offline (00h) Completed without error 00% 4555 -
2024-01-13 17:52:50 #18 Short offline (00h) Completed without error 00% 4559 -
2024-01-13 17:52:50 #19 Short offline (00h) Completed without error 00% 4561 -
2024-01-13 17:52:50 #20 Short offline (00h) Completed without error 00% 4561 -
2024-01-13 17:52:50 HDD 0: Previous Self-DST Log Index: 19, New Self-DST Log Index 20. New Self-DST Log detected at Index 20.
2024-01-13 17:52:50 Short DST Completed - Result 1
2024-01-13 17:52:50 Wireless Module Check Started
2024-01-13 17:52:50 Wireless Module Check Completed - Result 1
2024-01-13 17:52:50 System Board Test Started
2024-01-13 17:52:50 [L]> Total Memory 16281MB, Free 16168MB (4139008 Pages)
2024-01-13 17:52:51 [L]> Audio Controller Bus 0, Dev 31, Func 3
2024-01-13 17:52:51 [L]> Audio controller Vendor ID 0x8086
2024-01-13 17:52:51 [L]> Audio controller Device ID 0xA171
2024-01-13 17:52:51 [L]> Audio controller Revision ID 0x31
2024-01-13 17:52:51 [L]> Audio controller Subsystem Vendor ID 0x103C
2024-01-13 17:52:51 [L]> Audio controller Subsystem Device ID 0x836B
2024-01-13 17:52:52 [L]> Audio controller Class Code 0x0403
2024-01-13 17:52:52 [W]> Unsupported codec Vendor ID 0x8086 Device ID 0x280B (ignored)
2024-01-13 17:52:52 [L]> Found 1 EFI_USB2_HC_PROTOCOL handles.
2024-01-13 17:52:52 System Board Test Completed - Result 1
2024-01-13 17:52:53 SysDiagCalculatePassID(): Test PassID 72SAA-MSOSS-F7SSF.
2024-01-13 17:53:12 No USB optical drive detected.
2024-01-13 17:53:42 [L]> Video test 0, runType 0 is selected.
2024-01-13 17:53:43 [L]> Video Memory Fast Test Started
2024-01-13 17:53:43 [L]> Calibrate TSC.
2024-01-13 17:53:44 [L]> Start testing card 0: VidDid=0x591B8086, Start=0x00000000A0000000, end=0x00000000A0399000
2024-01-13 17:53:44 [L]> FrameBuffer Range reset to Start=0x00000000A0000000, end=0x00000000A0399000
2024-01-13 17:53:44 Estimated Time for Video Memory check 2207
2024-01-13 17:53:44 [L]> VideoMemoryTestEntry called
2024-01-13 17:53:44 [L]> Start testing card 0: VidDid=0x591B8086, Start=0x00000000A0000000, end=0x00000000A0399000
2024-01-13 17:53:44 [L]> FrameBuffer Range reset to Start=0x00000000A0000000, end=0x00000000A0399000
2024-01-13 17:53:47 [L]> Start testing card 0: VidDid=0x591B8086, Start=0x00000000A0399000, end=0x00000000A3F00000
2024-01-13 17:54:20 [L]> VideoMemTest: TotalSize 0x3F00000
2024-01-13 17:54:20 [L]> VideoMemTest: TestedSize 0x3F00000
2024-01-13 17:54:20 [L]> Video Memory Fast Test Completed - Result 1
2024-01-13 17:54:21 SysDiagCalculatePassID(): Test PassID 72SAA-M7SSS-F7SSF.
2024-01-13 17:54:30 No USB optical drive detected.
2024-01-13 17:54:45 System Board Test Started
2024-01-13 17:54:46 [L]> Total Memory 16281MB, Free 16167MB (4138877 Pages)
2024-01-13 17:54:46 [L]> Audio Controller Bus 0, Dev 31, Func 3
2024-01-13 17:54:46 [L]> Audio controller Vendor ID 0x8086
2024-01-13 17:54:46 [L]> Audio controller Device ID 0xA171
2024-01-13 17:54:46 [L]> Audio controller Revision ID 0x31
2024-01-13 17:54:46 [L]> Audio controller Subsystem Vendor ID 0x103C
2024-01-13 17:54:47 [L]> Audio controller Subsystem Device ID 0x836B
2024-01-13 17:54:47 [L]> Audio controller Class Code 0x0403
2024-01-13 17:54:47 [W]> Unsupported codec Vendor ID 0x8086 Device ID 0x280B (ignored)
2024-01-13 17:54:47 [L]> Found 1 EFI_USB2_HC_PROTOCOL handles.
2024-01-13 17:54:47 System Board Test Completed - Result 1
2024-01-13 17:54:48 SysDiagCalculatePassID(): Test PassID 72SAA-MA2SS-F7SSF.
2024-01-13 17:55:01 No USB optical drive detected.
2024-01-13 17:55:16 [L]> Video test 2, runType 0 is selected.
2024-01-13 17:55:17 Video Palette Check Started
2024-01-13 17:55:17 [L]> VideoPalette Test expect number: 8 8 5
2024-01-13 17:55:59 Video Palette Check Completed - Result 3
2024-01-13 17:55:59 [L]> Error Code=0xC09, Warranty ID = RUR38C-99BC0D-MFPUQK-Q2B403
2024-01-13 17:56:09 No USB optical drive detected.
2024-01-13 17:56:21 [L]> Video test 2, runType 0 is selected.
2024-01-13 17:56:22 Video Palette Check Started
2024-01-13 17:56:22 [L]> VideoPalette Test expect number: 9 7 8
2024-01-13 17:56:37 Video Palette Check Completed - Result 1
2024-01-13 17:56:38 SysDiagCalculatePassID(): Test PassID 72SAA-M7SS7-F7SSF.
2024-01-13 17:56:46 No USB optical drive detected.
2024-01-13 17:56:56 Tpm Module Test Started
2024-01-13 17:56:56 [L]> SysDiagsTpm2SelfTest started
2024-01-13 17:56:57 [L]> SysDiagsTpm2SelfTest finished
2024-01-13 17:56:57 Tpm Module Test Completed - Result 1
2024-01-13 17:56:58 SysDiagCalculatePassID(): Test PassID 72SAA-MMGSS-F7SSF.
2024-01-13 17:57:04 No USB optical drive detected.
2024-01-13 17:57:15 [L]> Video test 1, runType 0 is selected.
2024-01-13 17:57:16 [L]> Video Memory Test Started
2024-01-13 17:57:16 [L]> Calibrate TSC.
2024-01-13 17:57:16 [L]> Start testing card 0: VidDid=0x591B8086, Start=0x00000000A0000000, end=0x00000000A0399000
2024-01-13 17:57:16 [L]> FrameBuffer Range reset to Start=0x00000000A0000000, end=0x00000000A0399000
2024-01-13 17:57:16 Estimated Time for Video Memory check 2621
2024-01-13 17:57:16 [L]> VideoMemoryTestEntry called
2024-01-13 17:57:16 [L]> Start testing card 0: VidDid=0x591B8086, Start=0x00000000A0000000, end=0x00000000A0399000
2024-01-13 17:57:17 [L]> FrameBuffer Range reset to Start=0x00000000A0000000, end=0x00000000A0399000
2024-01-13 17:57:26 [L]> Start testing card 0: VidDid=0x591B8086, Start=0x00000000A0399000, end=0x00000000A3F00000
2024-01-13 18:00:30 [L]> VideoMemTest: TotalSize 0x3F00000
2024-01-13 18:00:31 [L]> VideoMemTest: TestedSize 0x3F00000
2024-01-13 18:00:31 [L]> Video Memory Test Completed - Result 1
2024-01-13 18:00:32 SysDiagCalculatePassID(): Test PassID 72SAA-M7SSA-F7SSF.

Was this reply helpful? Yes No

‎01-14-2024 06:48 AM

HP Recommended

If only I knew the location of the NVidia chip on the board, then I could test it with a voltage multimeter, true?

Was this reply helpful? Yes No

‎01-14-2024 08:55 AM

HP Recommended

According to this post the external hdmi port connects to the nvidia card. Thus, if a external screen does not display anything

when connected, the chip is burnt out, right?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.