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‎09-28-2026 02:06 AM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-fd0000 (9R7K6AV)

I AM UNABLE TO DELETE AN UNKNOWN FILE

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1 REPLY 1

‎09-29-2026 05:12 PM - edited ‎09-29-2026 05:12 PM

HP Recommended

Hi @DEBASIS99 

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

I understand you're unable to delete an unknown file on your HP 15-fd0000 laptop. Let me gather a few details so we can identify the file and determine why it cannot be removed. I would request you to please confirm

  1. What is the exact name of the file?
  2. Where is the file located (Desktop, Downloads, etc.)?
  3. What error message do you receive when trying to delete it?
  4. When did you first notice this file?
  5. Are you logged in with an administrator account?
  6. Have you already tried deleting it using Shift + Delete?
  7. Is the file currently open or being used by any application?

"Please share the file name and the exact error message so I can help you with the next troubleshooting steps."

 

Take care and have an amazing day!

I'm an HP Employee.


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