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‎11-24-2020 08:55 PM

HP Recommended
Product: 15-af148ca

I have windows 10 and my computer screen is broken and I want to display the screen through a monitor but after I factory reset my laptop I can not see the screen through the monitor please help I have tried going in the bios and clicking f4 please tell me if I’m doing something wrong.

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2 REPLIES 2

‎11-25-2020 06:12 PM

HP Recommended

@Tarman2990 

If your screen is broken and nothing shows up on the monitor, then how are you able to confirm that the factory reset actually worked?  How do you know it did not fail and that is why nothing is being displayed?



I am a volunteer and I do not work for, nor represent, HP
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‎11-26-2020 01:29 AM - last edited on ‎11-26-2020 03:50 AM by Retired

HP Recommended

i can see a bit of my screen in the corner where the lap top screen is not completely cracked thats how i verify its on the bios screen. if you can help me fix this issue please reply or email [Personal Information Removed]

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