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HP Recommended
HP EliteBook 645 14 inch G10 Notebook PC IDS Base Model

Hello everyone, I recently bought a second-hand HP laptop and used it for about three weeks without any major issues. Everything seemed to be working fine, and I was able to use it normally for different tasks. However, today I decided to install a fresh version of Windows to have a clean system without any previous data or unnecessary files. I wanted to start fresh, but I ran into a problem that I believe is related to security settings on the laptop.

When I booted from the Windows installation media, I encountered an issue that prevented me from proceeding. I am not exactly sure what the problem is, but I suspect it has something to do with a security feature that is blocking the installation. I have checked the BIOS settings, and as far as I can tell, the BIOS is unlocked, meaning there are no restrictions preventing me from making changes. Despite this, I am still unable to install Windows successfully.

I am not sure if this is due to Secure Boot, TPM, BitLocker, or some other kind of protection enabled on the system. I would appreciate any advice on how to bypass this issue and complete the installation. Has anyone experienced a similar problem when installing Windows on an HP laptop? If so, what steps did you take to resolve it? Any help would be greatly appreciated. Thank you in advance!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.