• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-29-2020 10:48 AM

HP Recommended
Product: Hp - 15q - ds0029TU
Operating System: Microsoft Windows 10 (64-bit)

I have been trying to open File Explorer, but I am greeted with a blank white page. 

 

So I thought of going to Control Panel and see if something helps there. But when I open it, the same another blank page.

 

So i thought some malware must be there and went to Windows Defender buy instead I get greeted with a message saying "this app can't open. A problem with windows is preventing windows security from openeing. Refreshing your PC might help"

 

Then, I tried resetting (by keeping my files in other drives as I don't have a backupexternal drive)

 

But the same problem persists.

 

I attached the photos of the same. 

 

Please help me with this.

IMG_20200829_221724.jpg

 

IMG_20200829_221707.jpg

 

IMG_20200829_221652.jpg

 

2 REPLIES 2

‎08-29-2020 11:48 AM

HP Recommended

@SureshL 

None of your images are showing in the thread -- they are all blank.

 

See if this thread helps:  https://www.tenforums.com/general-support/35424-windows-10-cant-open-file-explorer-control-panel.htm...

 

Good Luck



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎08-29-2020 09:22 PM

HP Recommended

Thank you for the reply sir!

 

Can you check my post now? It seems the images are visible now. 

 

And also, I've tried changed the display scale to almost all factors available. 

AndtAnd problem persisted. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.