I cannot find or activate the supposedtly installed version of microsoft home and student on my new

[Nommo]

I cannot find or activate the supposedly installed version of Microsoft Home and Student on my new laptop. When I open one of the apps (such as Word) I am asked to purchase Office 365.

[Deep_World]

Hi @Nommo,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

Step 1: Check Current Activation Status
1. Press Windows key + I to open Settings
2. Click on "Update & Security"
3. Click "Activation" in the left sidebar
4. Note what it says about your Windows activation status
5. Take a screenshot or write down any error messages you see

Step 2: Find Your Laptop's Original Windows Information
1. Press FN + ESC keys together to get your serial number
2. Write down your serial number
3. Look for a Windows product key sticker on your laptop (may be on bottom or under battery)
4. If you see a sticker with a 25-character key (like XXXXX-XXXXX-XXXXX-XXXXX-XXXXX), write it down

Step 3: Check for HP Recovery Information
While on the HP support page, look for:
- "System Recovery" or "Factory Reset" guides
- "OEM License Recovery" information
- Windows activation troubleshooting guides
- Original Windows version specifications for your model

Step 4: Verify Digital License
1. In Windows Settings > Update & Security > Activation
2. Look for text that says "Windows is activated with a digital license"
3. If you see this, your laptop should have automatic activation
4. If you see "Windows is activated with a digital license linked to your Microsoft account," that's also good

Step 5: Access the Activation Troubleshooter
1. Press Windows key + I to open Settings
2. Click "Update & Security"
3. Click "Activation" in the left sidebar
4. If you see "Windows is not activated," look for a "Troubleshoot" button
5. Click the "Troubleshoot" button
I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World