07-04-2016 05:47 AM
Hello i have been trying to upgrade my laptop (hp pavilion dv6 notebook pc) from windows 7 to windows 10 but it won’t work. The error message says "the monitor is not compatible with windows 10 check with your manufacture for support" can this proble be solved?
07-04-2016 04:31 PM
Welcome to the HP Support Forums.
I understand you are wondering if you can upgrade to Windows 10 regardless of the error message that you had received about the display not being compatible.
Here is a Microsoft thread for you to read over: The display manufacturer hasn't made your display compatible with windows 10.
Please also read the Upgrading to Windows 10 document: This document will walk you through all of the steps to take before upgrading from Windows 7 to Windows 10. This document also has many different categories with information for you to read. This should clarify some curiosities before making the Windows 10 upgrade.
The upgrade is your choice. You can try it but there is no guarantee that it will work. The document I provided above about Upgrading to Windows 10 will explain the precautions to take before hand if you are going to try the upgrade regardless of the error message you have received.
Here is a link to the HP Support Assistant if you need it also. Just download and run the application and it will help with the software and drivers on your system that need updating for Windows 10 after the upgrade.
Not all drivers are available just yet. Updated Windows 10 drivers will become available and be released as they become available to HP. I could check for you on your Notebook Driver and Support Page to see if there are updated drivers for Windows 10 and your Notebook, but to do so, I would need your Model Number (How Do I Find My Model Number or Product Number?).
If you require further assistance, I would be more than happy to help! Please just re-post with the information required from above.
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07-04-2016 07:16 PM - edited 07-04-2016 07:16 PM
I had similar problems trying to upgrade my HP DV6 laptop to Win10 -- it would not Upgrade through Windows Update, regardless of anything I did.
However, that said, I was eventually able to "upgrade" it -- but it was a lot of work, so much so, that I wrote down what I did as a help (and possibly, warning) to others.
IF you're interested, read on ...
You need to think about how much work you want to commit to just to run Win10. Seriously. Older Win7 machine tend to come in two flavors when it comes to the Win10 upgrade -- really easy, and really hard.
The really hard to upgrade PCs fall into two categories: (1) those that are upgradeable to Win10 and will work OK, (2) those that are not.
HP laptops, especially the older Win7 machines, often came with two different graphics chips -- and Intel and then, either an AMD or Nvidia. This was known as Switchable Graphics or Hybrid Graphics. You ran using the Intel chip most of the time, but when you needed extra graphics power, like in Gaming, the PC automatically switched over to using the AMD or Nvidia graphics chip.
Problem is, this requires special graphics drivers to work, and while those came preinstalled on the Win7 laptops, those drivers simply do not exist for Win10. Those drivers are not available from Intel, AMD, or Nvidia. A way to tell if your PC has two different graphics chips is to look in Device Manager under Display Adapters.
IMPORTANT Warning: If there are two different display adapters listed, one Intel and one AMD/Nividia, then you have this problem -- and if you force an upgrade to Win10, you will have serious graphics problems and your machine will not work.
However, if you do not have this problem, to CAN upgrade to Win10, but you must be prepared to do four things:
1) Make a complete image backup to external drive or large capacity USB stick,
2) Make changes to the reserved system partitioning scheme on your hard drive,
3) Use a different approach than Windows Update to do the Upgrade,
4) Be prepared to do a clean-install, if the Upgrade does not work.
1: Image Backup:
This is VITAL because the machine is likely to fail the upgrade, and when it does, you will learn that the Win10 GoBack function is NOT reliable, and that can leave you with a corrupted machine that will require factory reset, and losing everything on it, to get it working again.
You avoid this by making an image backup to an external drive or USB stick using Macrium Reflect (MR) which provides a FREE version that can be used to image and restore partitions or entire drives.
What I recommend is the following:
1) Download and install Macrium Reflect (MR)
2) Run MR and choose the option: "Create an image of the partition(s) required to backup and restore Windows" to write a full backup to an external drive or USB stick
3) Use the option to create a boot USB stick or CD
NOW, you have the means to restore a full working system from the external drive or USB stick in only a few minutes.
2: System Reserved Resizing:
There is a small partition on the hard drive of Win7 preinstalled machines known as System Reserved. This holds something known as the boot loader code. It is 100MB in size -- all that is needed for Win7. But Win10 needs 350MB, and, in some cases, is NOT able to resize this on its own. IF that happens, you have to manually use a partitioning tool to resize it yourself.
3: Use a different Upgrade approach:
Windows Update is the easiest, but least reliable, way to do the Win10 Upgrade. A much better, and more reliable way, is to use the Microsoft Media Creation Tool: http://windows.microsoft.com/en-us/windows-10/media-creation-tool-install?ocid=ms_wol_win10
In my case, I created Win10 install media on USB, inserted that, and tried to do the Upgrade while still in Win7. That failed -- miserably!!
So, I ended up having to Restore my PC to Win7 (using the MR backup I had made prior to the Upgrade), and follow the details in step 4 -- and that worked!
4: Prepare for clean-install:
If you do all this, and after the upgrade, your PC is only partially functioning, that means that the Upgrade did not go well and stuff is still there from the prior OS corrupting the functionality of Win10.
You MIGHT be able to fix this by doing a clean-install of Win10. Problem is that a clean-install often does not recognize the prior activation, even though it should.
So, BEFORE you do the upgrade, follow these instructions from the community Win10 forums about creating a genuineticket.xml file: http://www.tenforums.com/tutorials/23354-clean-install-windows-10-directly-without-having-upgrade-fi...
You will need this later to activate your Win10 pc after the clean-install.
NOTE: I did the clean-install, and even though the product-key was SUPPOSED to work to activate Win10, it did not. And, calls to MS about this were wastes of time -- since the MS idiots said I could not activate Win10 with a Win7 product key!!
What DID work was using the genuineticket approach documented in the tenforums thread. I copied that from the USB stick where I saved it, rebooted, and after that, my DV6 was activated -- and it's been working great ever since!
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