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‎07-02-2024 11:37 PM

HP Recommended
Product: HP Pavilion dv6-1355dx Entertainment Notebook PC

I need Help figuring out what to do after factory resetting my laptop and it’s stuck in software installation 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-02-2024 11:41 PM

HP Recommended

Force Restart and Retry: If it's been stuck for a long time (hours), carefully force a restart by holding the power button for 10 seconds. Then retry the factory reset process.

Create Bootable Media and Reinstall: If restart fails, you'll need to create a bootable USB drive with the appropriate operating system for your laptop and reinstall it manually. Manufacturer websites usually have instructions for creating bootable media.

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1 REPLY 1

‎07-02-2024 11:41 PM

HP Recommended

Force Restart and Retry: If it's been stuck for a long time (hours), carefully force a restart by holding the power button for 10 seconds. Then retry the factory reset process.

Create Bootable Media and Reinstall: If restart fails, you'll need to create a bootable USB drive with the appropriate operating system for your laptop and reinstall it manually. Manufacturer websites usually have instructions for creating bootable media.

1 person found this reply helpful
Was this reply helpful? Yes No
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