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‎07-15-2025 05:17 PM

HP Recommended
Product: HP 17.3 inch Laptop PC 17-c0000 (2W0J5AV)
Operating System: Microsoft Windows 11

I don't know much about computers and I'm very old. I had blue tooth and last week it stopped working. checked for updates and updated driver for blue tooth. I can't get it to work please help

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1 REPLY 1

‎07-18-2025 03:56 AM

HP Recommended

@sisterB, Hello and welcome to the HP Support Community!

 

Thanks for posting your question. I'm here to help you get things back on track.

I understand how frustrating it can be when Bluetooth suddenly stops working, especially after updates. Don’t worry, I’ll guide you step-by-step to get it working again on your HP 17.3 inch Laptop PC 17-c0000 (2W0J5AV) running Windows 11.

Check if Bluetooth is Enabled

  1. Click the Start button and go to Settings > Bluetooth & devices.
  2. Make sure the Bluetooth toggle is turned On.
  3. If you don’t see the toggle, your Bluetooth driver may not be working properly.

Restart Bluetooth Services

  1. Press Windows + R, type services.msc, and press Enter.
  2. Scroll down and find these services:
    • Bluetooth Support Service
    • Bluetooth Audio Gateway Service
    • Bluetooth User Support Service
  3. Right-click each one > Restart.
  4. If any are not running, right-click > Start.

Reinstall the Bluetooth Driver

  1. Press Windows + X and select Device Manager.
  2. Expand Bluetooth.
  3. Right-click your Bluetooth adapter (e.g., Realtek, Intel, etc.) and choose Uninstall device.
  4. Restart your laptop. Windows will reinstall the driver automatically.

Alternatively, you can download the latest Bluetooth driver from the HP support site: Official HP® Support

Use HP Support Assistant

HP Support Assistant can automatically detect and fix many issues:

  1. Download or open HP Support Assistant: HP Support Assistant | HP® Support
  2. Run the tool and check for updates and diagnostics.

Run Windows Troubleshooter

  1. Go to Settings > System > Troubleshoot > Other troubleshooters.
  2. Find Bluetooth and click Run.

I hope the information shared has been useful and resolves your concern.💙

 

Wishing you a smooth and hassle-free experience ahead!

 

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support

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