I have a HP office jet Pro 9015 i cant get it to send a scan document through the top feeder to comp

[allbrats]

Where do I make an adjustment to make the feeder and glass top work together depending on where i put the document

[Dragon-Fur]

@allbrats 

Welcome to the HP Community --

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@allbrats wrote:

Where do I make an adjustment to make the feeder and glass top work together depending on where i put the document

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Product:   HP OfficeJet Pro 9015 All-in-One Printer 

Operating System:  Microsoft Windows 10 (32-bit)

Software / Application:  ?

Connection Type:  ?

Content Type:  ?

Thank you for including your printer product / model and your Operating System / version.

Doing so helps those who might want to help.

Start here

HP Document - How to Scan

 HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

Switching from one source to the other during a single job is a specialty option.

If your printer supports this feature, it is likely available when using HP Scan.

Two Sections + References & Resources

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1) Remove / Install the full driver printer software

If not done by this point...

Restart everything, including the router that controls you network.

Can't stand it?  At least restart the printer and the computer and any device you can stand to be without for a short time.

Next,

Run Windows Updates  --  If any updates are installed, Restart the computer and log in.

Next,

If not done by now...

Uninstall the printer software from Programs and Features

Restart the computer and log in

Install a fresh copy of the Full Feature Software / full driver printer software

Video - Install Printer Software

 HP DeskJet 2700 series Printer: Download Offline Copy of Software and Install on Win 10 computer

and / or

Printer - Full Feature Software - Install

If you have not done so, consider

• HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop:  Printer Assistant and HP Scan.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.  No Sign-in required.

If the full driver printer software is (already) installed but not working,

• Uninstall any printer software from Control Panel > icon view > Programs and Features
• Restart the computer and sign in.

Next,

• Check (for the Printer) in Devices and Printers  > If found, Right-Click Printer and Remove -- If any changes are made, that is, you remove anything, Restart the computer and sign in.

Next,

• If using a printer USB cable between the printer and the computer, disconnect the cable before installing the printer software.

• Download and Save the Full Feature Software installation package or the Easy Start Software

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download  <<<

HP OfficeJet Pro 9010 EasyStart Printer Setup Software – Offline Use Only 

Installation

• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using a printer USB cable between the printer and the computer, connect the cable when instructed (near the end of the installation).
• After the software is installed, Restart the computer and log in

Optional – When Supported for your printer

Next – HP Universal Scan Software - NOTE:  Model and Operating System version Dependent

 HP Universal Scan Full Feature Software adds OCR libraries to installed HP Scan software. 

HPUS installs a new, full featured, (and separate) HP Scan software shortcut to the Desktop.

Note:  HPUS can be installed as standalone or installed after the full feature printer software.

After the software is installed, Restart the computer and sign in

HP Universal Scan Software provides a larger GUI to make using the software easier on high-resolution screens.   New features have been added to the main menu to help with navigating the settings.

 HP printers - Scan as Editable Text (OCR) with HP Scan (Windows)

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The installation of the full driver adds at least two shortcuts to the Desktop:  

Printer Assistant 

HP Scan

Open the Printer Assistant > tab Scan > Manage Scan to Computer > Enable

Example - Windows - Full Feature Software - Installed in Programs and Features

Programs_and_Features_Printer_Desktop_Icons_11

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2)  HP Scan

Scan – Save to PDF - Menu for HP Scan - Settings

Load your paper / stack to be scanned

Next, open

HP Scan

Create / Select a Shortcut to use

Adjust the settings for the current job

If changing the method used when the content is saved - for example,

Open menu More > Destination > File Type 

Check / UN-Check "Separate file for each scanned page"

Click OK to save sub-menu changes

Click < Less to return to main scan menu

Click to Scan

Example - HP Scan - Menu - Destination

Select Shortcut > make adjustments to main menu items > More > Destination > sub-menu File Type

Check / Uncheck whether to create one PDF / all pages OR create separate PDF for each Page scanned

9025_HP_Scan_Menu_PDF_More_Destination_8

References / Resources 

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

  HP OfficeJet Pro 9015 All-in-One Printer 

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