I have a issue with Scroll Stop on HP machine

[willey1]

I dont no why but sometime when i do some work on my pro book and i did some scroll it suddenly stop and then i need to browse by my sidebar. I dont know if i need to change the device or it need cleaning or may be a setting problem. If any user faced it can help me. 

[Raqeeb26]

Hi @willey1 ,

If your HP ProBook experiences scrolling issues where the touchpad suddenly stops working for scrolling, but operates with the sidebar, here are some steps to help diagnose and potentially resolve the issue:

Check Touchpad Settings

1. Touchpad Configuration:
   • Go to Settings > Devices > Touchpad.
   • Ensure scrolling settings such as "Drag two fingers to scroll" are enabled.

Update Touchpad Drivers

1. Device Manager:

   • Right-click on the Start Menu and select Device Manager.
   • Expand Mice and other pointing devices, right-click on your touchpad driver, and choose Update driver.
   • Select Search automatically for updated driver software.

2. HP Support Assistant:

   • Use HP Support Assistant to check for the latest version of the touchpad driver.
   • Alternatively, visit the HP Support website to download and install the latest driver for your ProBook model.

Adjust Power Management Settings

1. Device Manager:
   • Go to Device Manager.
   • Right-click on your touchpad entry under Mice and other pointing devices and select Properties.
   • Go to the Power Management tab and uncheck Allow the computer to turn off this device to save power.

Perform a Hardware Diagnostic

• HP PC Hardware Diagnostics:
  • Restart your computer and press Esc repeatedly, then press F2 to enter system diagnostics.
  • Perform a comprehensive test to ensure that hardware components, including the touchpad, are functioning properly.

Additional Tips

• Cleaning: Ensure the touchpad surface is clean and free from dirt that can interfere with functionality. Use a microfiber cloth for cleaning.
• External Mouse: Test with an external mouse to see if scrolling issues persist. This can help determine if the issue lies with the touchpad.
• System Restart: Sometimes, a simple restart can resolve temporary software glitches affecting the touchpad
  
  Hope this helps solve your issue
  
  
  

[zorzi2]

Hey willey

I faced this type of issue going back in my time i think the machine is not thaat update according to your use what you can do is try to open and make sure to update your pro-book with the SSD so it can run in good way. If this cant work you should ovoid visiting the shop just change your mind and enjoy a new machine 

Hopes this help.