I have a screen issue and want to download a driver, but the web site won't let me have access.

[FormerFan1]

My screen goes blank intermittently and flickers.  I want to update the graphics driver but can't find access to it.  The support website wants me to sign up for paid support.  There must be another way to get a driver, isn't there?

[BeemerBiker]

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@FormerFan1 wrote:

My screen goes blank intermittently and flickers.  I want to update the graphics driver but can't find access to it.  The support website wants me to sign up for paid support.  There must be another way to get a driver, isn't there?

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That is likely a hardware problem.  The drivers are freely available, no need to pay for anything

NVidia driver: https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104237.exe

Intel driver in case you do not have the NVIdias graphics accelerator

https://ftp.hp.com/pub/softpaq/sp102001-102500/sp102122.exe

found all your drivers here

https://support.hp.com/us-en/drivers/hp-pavilion-15-cs3000-laptop-pc-series/model/29133461?sku=7EK02...

[FormerFan1]

Thank you for your response.  i have been to that site multiple times but can't proceed because I have Windows 11 and there is no choice for it in the menu.  I went to the Intel site and it warns against installing their driver if my manufacturer (HP) has a more recent driver.  But I can't access any of HP's drivers to tell if that is the case.

[FormerFan1]

Please tell me how you found the drivers on the HP site.

[BeemerBiker · Accepted solution]

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@FormerFan1 wrote:

Please tell me how you found the drivers on the HP site.

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Expand the OS listing and look for the more recent OS that has drivers for your system.  Start with 11 and go backwards until you find the first one listed.

I looked for drivers that follow Microsoft's WDF that are 64 bit which is basically all drivers back to Windows 7.  I ignore Vista and 2008 server. If the driver is well written for KMDF 1.7,  it will run in 1.33.  Same for UMDF..   The opposite is not true.  If your laptop uses chips designed in 2022 it will not work with drivers designed for chips in  2012.    If the manufacturer of the chip built in 2012 updates their driver then possibly the newer driver will work better than the old one.  

Windows l0 and 11 have core isolation and vulnerable driver blocklists to prevent badly written drivers from being installed.  I personally know of only one driver that was banned and the only way to install it was to disable memory integrity.

That being said, I am guessing the problem you describe is hardware related. and it is likely the driver will not help.