I have been cheated by HP

[Ranetushar]

I have purchased HP Pavilion Laptop 15-eg3027TU with the help of your sales team (Siddiqui) from the official HP website, which states that the 3027 contains the operating system “Windows 11 Home”. However, in reality it is showing “Windows 11 Home Single Language” (screenshot below).

Since “Windows 11 Home” & “Windows 11 Home Single Language” are different products and HP website states “Windows 11 Home” for HP Pavilion Laptop 15-eg3027TU. I believe it is a clear mistake from HP & request HP to do the needful as earliest. I feel that I have been cheated.

In case you want further information please call me on [Personal Information Removed]

Thank you in anticipation.

Note:

1. I had contacted customer care for technical support & spoke with a representative named Mohit (Case Number: [Personal Information Removed]). But rather than getting proper information /resolution, unfortunately I had received a very pathetic response /information. If required I have call recording available with me.

1. I have written similar email earlier to [content removed]; but unfortunately they didn't revert & asking to connect customer care.

[Dragon-Fur]

@Ranetushar 

Welcome to the HP User Community --

= = = = = = = = = = = = = = = =

Request for Review – Please Read

A request has been submitted to our HP Community moderators for review and evaluation of your concern.

Worth Noting

• Our HP Community is a peer-to-peer user group.
• We are not HP Technical Support -- We are not associated with HP Sales, Service, or Warranty.
• Our request for assistance on your behalf does not guarantee HP will respond nor does our request influence the outcome.
• The time frame (how long it takes) to receive a response from HP is not controlled by the Community.

Important

• Be wary of any posted messages containing phone or email links – these are likely scammers who mean you harm.

• Please do not post any personal information in the Community.  We are a public resource.

= = = = = = = = = = = = = = = =

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

[Irfan_06]

Hi @Ranetushar,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your new HP device.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support