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Locked

‎11-30-2020 05:18 PM

HP Recommended
Product: 15 notebook
Operating System: Microsoft Windows 10 (64-bit)

I need to install new anti virus program and am unable to without remote help.  When I need to consent it wants my admin ok with my now lost login and password.  I use this laptop for a community not for profit and I have a lot of info I don't want to loose by going back to factory default.  PLEASE HELP ME!!!

1 REPLY 1

‎11-30-2020 05:25 PM

HP Recommended

HI granny011

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards. 

I work on behalf of HP.
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