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    Information
    HP Solution Center Adobe Flash player error

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    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
granny011
New member
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Message 1 of 2
66
Flag Post

I have lost my administrator login and password

‎11-30-2020 05:18 PM

HP Recommended
Product: 15 notebook
Operating System: Microsoft Windows 10 (64-bit)

I need to install new anti virus program and am unable to without remote help.  When I need to consent it wants my admin ok with my now lost login and password.  I use this laptop for a community not for profit and I have a lot of info I don't want to loose by going back to factory default.  PLEASE HELP ME!!!

1 REPLY 1
RodrigoB
Moderator
Moderator
1,682 1,669 27 41
Message 2 of 2
Flag Post

‎11-30-2020 05:25 PM

HP Recommended

HI granny011

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards. 

I work on behalf of HP.
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