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Brettkick
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Message 1 of 2
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I’m having issues with Windows 10 stop code and can’t access anything on my laptop. It’s asking for

HP Recommended
ENYY 360
Microsoft Windows 8.1 (32-bit)

Issues with Windows stop code. Can’t access anything on laptop. It’s asking for bit recovery key. I haven’t a clue on how or where to find it

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WAWood
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Message 2 of 2
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@Brettkick 

You hard drive came encrypted by HP using an MS product known as BitLocker.

 

Here is the MS link about finding that key:  https://support.microsoft.com/en-us/windows/finding-your-bitlocker-recovery-key-in-windows-10-6b71ad...

 

We can not do anything for you regarding this.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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