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- Re: I need to install HP smart senses but i couldn't find it

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02-07-2023 07:49 PM
i have HP ENVY x360 Convertible Laptop PC 15-ed1000 (169X0AV).
HP Smart Sense was preinstalled when i bought my laptop.
because I have some problem that needed to reinstall the system, it was removed and couldn't get it or find it.
do you have solution ?
02-17-2023 07:21 AM
Welcome to the HP support community.
Could you elaborate on the issue for better understanding?
Sandytechy20
I am an HP Employee
02-20-2023 10:56 PM
when I bought my laptop it came with hp smart sense and the fan speed control is good but because I have some problem that needed to reinstall the system. Now I only have hp support assistant and I couldn't find hp smart sense anymore.
i need to get smartsense again
02-28-2023 05:31 AM
Here is the link to download HP Coolsense:- Click here
Keep me posted.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
02-28-2023 05:46 PM
Thanks Sandy
Actually i need the source of Smartsense and not coolsense.
The below link describe what is this application in details, the problem that i can't get the source.
https://www.hp.com/us-en/shop/tech-takes/what-is-hp-smart-sense
03-01-2023 04:44 AM
This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.
Please check the mailbox icon at the top-right corner of this screen.
I hope this helps resolve this issue completely.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
Cheers
Sandytechy20
I am an HP Employee