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HP Recommended
HP ENVY x360 Convertible Laptop PC 15-ed1000 (169X0AV)

i have HP ENVY x360 Convertible Laptop PC 15-ed1000 (169X0AV).
HP Smart Sense was preinstalled when i bought my laptop.
because I have some problem that needed to reinstall the system, it was removed and couldn't get it or find it.

do you have solution ?

5 REPLIES 5
HP Recommended

@Mina_2023 

 

Welcome to the HP support community.

 

Could you elaborate on the issue for better understanding?

Sandytechy20
I am an HP Employee

HP Recommended

when I bought my laptop it came with hp smart sense and the fan speed control is good but because I have some problem that needed to reinstall the system. Now I only have hp support assistant and I couldn't find hp smart sense anymore.
i need to get smartsense again

HP Recommended

@Mina_2023 

 

Here is the link to download HP Coolsense:- Click here

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers. 

Sandytechy20
I am an HP Employee

HP Recommended

Thanks Sandy
Actually i need the source of Smartsense and not coolsense.

The below link describe what is this application in details, the problem that i can't get the source.
https://www.hp.com/us-en/shop/tech-takes/what-is-hp-smart-sense

HP Recommended

@Mina_2023 

 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.