I need to remove the sign in lock page

[Wayne651]

I am having to send my laptop to a company to work on it.  They said I had to remove any locks on the machine.  Have tried everything that shows up on the internet about removing lock screen and log in to computer but still it requires some sort of code or password.  I do not have any biometric  readers. Thank you in advance Wayne651

[Dragon-Fur]

@Wayne651 

If you want to remove the security from your computer, you can do so.

We, however, cannot help you do that.

That said,

In general, Windows login is controlled in Windows - look up how to remove the password.

Alternatively, if you want these folks to have access to your computer, add an admin account and give them the password.

Really think about this before you do it.

Think about removing your personal data - all of it - before you send your computer anywhere.

Password Help on the Community – Please contact HP Technical Support

Unfortunately, we cannot assist.

Community members are prohibited from providing any information that can / will breach the device security.

Effective March 2019 >> Community Rules of Participation

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

NOTE:  Do NOT respond to anyone who sends you a Private Message and offers to help.  

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[Wayne651]

Thanks for trying to help me. Wayne651

[Dragon-Fur]

@Wayne651 

You are welcome, Wayne.

Good Luck.

Stay Safe.

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology