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‎01-06-2021 02:07 PM

HP Recommended
Product: HP Laptop 15-da0596sa
Operating System: Microsoft Windows 10 (64-bit)

1) When I enter the serial numbers, the following message shows

 

More than one result is associated with the serial number entered: "xxxxxxxxxx" 
Please provide a Product Number to complete the request.

 

2) Upon entering the product number, get an error message 

Please enter a valid product number

 

Both the serial number and the product number have been obtained from the text behind my laptop.

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-06-2021 03:25 PM

HP Recommended

Hi:

 

You can download the latest BIOS update from the 15-da0xxx model series from the link below...

 

HP 15-da0000 Laptop PC Software and Driver Downloads | HP® Customer Support

 

View solution in original post

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3 REPLIES 3

‎01-06-2021 03:25 PM

HP Recommended

Hi:

 

You can download the latest BIOS update from the 15-da0xxx model series from the link below...

 

HP 15-da0000 Laptop PC Software and Driver Downloads | HP® Customer Support

 

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‎01-07-2021 07:27 AM

HP Recommended

Thanks, Paul, much apprenticed 

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‎01-07-2021 07:29 AM

HP Recommended

You're very welcome.

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