I2C HID Device Code 10 Driver Error

[sabrinav]

In my device manager, I have two I2C HID Devices. The one that pertains to my mouse / moving my mouse using the touchpad has a Code 10 error. 

I've tried installing a new driver for it, but my OS is not supported through HP (Windows 10 Home Version 21H2). 

I don't know if I'm installing it incorrectly or the driver simply doesn't work. The HP installer wouldn't work for me, so I had to do it manually. My mouse will work for a split second after restarting and then eventually freeze, and when I use my touch-screen, the mouse disappears and the touchpad doesn't work. 

The trick with disabling and then enabling the driver doesn't work. At this point, I'm contemplating doing a hard reset, but it'll be a pain to do. 

I've been dealing with this issue since April/May 2022, could it have been caused by one of the software updates around that time?  

[banhien]

@sabrinav 

Please re-install TouchPad driver

                https://ftp.ext.hp.com/pub/softpaq/sp111001-111500/sp111134.exe

Regards.

[sabrinav]

I downloaded it, but I'm not sure if the install was done correctly. Could you please provide me instructions with how to proceed?

[Johnharper241]

The Code 10 error is one of several Device Manager error codes. It's generated when Device Manager can't start the hardware device, a situation usually caused by outdated or corrupted drivers. A device may also receive a Code 10 error if a driver generates an error that Device Manager doesn't understand

[sabrinav]

I appreciate the response. However, I am already aware of what this Code 10 error means, and I'm struggling to find working solutions for the error. Do you have any ideas on how to solve the issue?