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HP Recommended
HP Pavilion x360 Laptop- 14m-dw0023dx
Microsoft Windows 10 (64-bit)

In my device manager, I have two I2C HID Devices. The one that pertains to my mouse / moving my mouse using the touchpad has a Code 10 error. 

 

I've tried installing a new driver for it, but my OS is not supported through HP (Windows 10 Home Version 21H2). 

 

I don't know if I'm installing it incorrectly or the driver simply doesn't work. The HP installer wouldn't work for me, so I had to do it manually. My mouse will work for a split second after restarting and then eventually freeze, and when I use my touch-screen, the mouse disappears and the touchpad doesn't work. 

 

The trick with disabling and then enabling the driver doesn't work. At this point, I'm contemplating doing a hard reset, but it'll be a pain to do. 

 

I've been dealing with this issue since April/May 2022, could it have been caused by one of the software updates around that time?  

4 REPLIES 4
HP Recommended

@sabrinav 

 

Please re-install TouchPad driver

 

                https://ftp.ext.hp.com/pub/softpaq/sp111001-111500/sp111134.exe

 

Regards.

BH
***
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HP Recommended

I downloaded it, but I'm not sure if the install was done correctly. Could you please provide me instructions with how to proceed?

HP Recommended

The Code 10 error is one of several Device Manager error codes. It's generated when Device Manager can't start the hardware device, a situation usually caused by outdated or corrupted drivers. A device may also receive a Code 10 error if a driver generates an error that Device Manager doesn't understand

HP Recommended

I appreciate the response. However, I am already aware of what this Code 10 error means, and I'm struggling to find working solutions for the error. Do you have any ideas on how to solve the issue? 

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