IR camera

[takemur_a]

Hi everyone,

Currently using my HP g840 and enjoying it pretty much, except one detail. When buying the laptop, I was looking especially at laptops supporting windows face recognition feature, respectively devices having an IR camera, as this feature is crucial for me. Technical specs of the device indicate that it has an IR camera, but I was surprised when I saw the "We couldn't find a camera compatible with Windows Hello Face" warning in the settings. Luckily, I got the version with the fingerprint reader, but still I was more into using the face recognition feature. Has someone encountered the same issue with some of the HP devices? If yes, is there a way to fix it?

P.S. In the control center the webcam does not have an "IR" in its naming, so maybe it has something to do with the bios or something. All the driver are up to date and the windows hello extension is installed

[Dragon-Fur · Accepted solution]

@takemur_a 

Welcome to the HP English Community --

True - The IR type camera is an option on this business class machine.

The IR camera type is not installed on all systems.

Possible components for this model are listed in the Specifications.

Lots of choices.

HP EliteBook 840 14 inch G11 Notebook PC specifications

Audio/multimediaFeatureDescription

Audio	Audio by Poly Studio (2) Integrated stereo speakers Discrete amplifiers (2) Integrated dual array microphones
Speaker	1 Watt/8 ohm (per speaker)
Camera	5MP with infrared camera 5MP camera Camera shutter (privacy)

Infrared = IR type camera

There are two ways to get the IR type camera:

• The camera is part of a pre-selected model bundle of components sold by HP or other stores
• The camera is part of a CTO purchase, that is, a Custom-to-Order purchase made at the HP Store.

If the Device Manager does not indicate the camera type to be "Infrared" / IR, then your system does not include that option.

Sample

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HP EliteBook 840 14 inch G11 Notebook PC (8M4X3AV)  

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[takemur_a]

Alright. I think I got a bit fooled by the searches that I have done)

Thank you for the answer.