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‎05-19-2022 01:13 PM

HP Recommended
Product: HP ZHAN 66 Pro 14 G3 Notebook PC
Operating System: Microsoft Windows 11

Ilustrator not save files, when i upgrade to windows 11. Help

Category:
1 REPLY 1

‎05-19-2022 01:22 PM

HP Recommended

@M_rite 

 

This is likely something you'll have to solve between Windows and Illustrator (Adobe??).

Perhaps the unknown Illustrator software is not supported in Windows 11?

 

What else?

If you did an "in place" upgrade, that is, this is not a clean install of Windows 11,

(then)

It is normal - or at least quite common - for the "upgrade" process to disrupt installed software / programs.

 

The File System changes are significant when the Windows version is changed, especially if the change is done right out from under an installed software / program.  Many programs do not survive the mess.

 

Assuming the Illustrator software is supported in Windows 11 (check with whomever wrote the software),

Try / Consider

Uninstall the software, Restart the computer and sign in > Download and Install a fresh copy of the Illustrator software

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

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