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[Sajid_Amaan]

Hii, 

I am unable to view any photos on my Laptop. I tried to update photo app through MS Store but unable to update. Every time trying to update i got error. I am unable to update any other app in Store

[Jerry_57]

Hi @Sajid_Amaan,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I hear that Here are the most effective fixes, ordered from the easiest to the most thorough.
 

Step 1: Clear the Microsoft Store Cache

Corrupted cache files frequently block downloads.
 

1. Press the Windows Key + R to open the Run dialog.
    
2. Type wsreset.exe and press Enter.
    
3. A blank command prompt window will open. Wait a few seconds; it will close automatically, and the Microsoft Store will launch on its own.
    
4. Try updating the Photos app again. 

Step 2: Use an Alternative Image Viewer

If you need to view your photos immediately while troubleshooting the Store, you can use a built-in app.
 

1. Locate the photo file you want to view.
    
2. Right-click the file and select Open with.
    
3. Choose Paint or Windows Photo Viewer to view your images.

Step 3: Run the Windows Store Apps Troubleshooter

Windows has a built-in tool to detect and fix Store issues. 
 

1. Open Settings by pressing Windows Key + I.
    
2. Go to System > Troubleshoot > Other troubleshooters.
    
3. Find Windows Store Apps in the list and click Run.
    
4. Follow the on-screen prompts and restart your laptop when finished.

Step 4: Repair or Reset the Microsoft Store

If clearing the cache didn't work, you can reset the Store app itself.
 

1. Press Windows Key + I to open Settings.
    
2. Go to Apps > Installed apps (or Apps & features).
    
3. Search for Microsoft Store.
    
4. Click the three dots (More/Advanced options) next to it and select Advanced options.
    
5. Click Repair. If it still fails, return to this screen and select Reset.

Step 5: Run a System File Check

Corrupted core Windows files can prevent app installations.
 

1. Press the Start button, type cmd, and right-click Command Prompt to select Run as administrator.
    
2. Type sfc /scannow and press Enter (ensure there is a space before the slash).
    
3. Wait for the scan to reach 100%, then restart your computer
    

I hope this will help.
 

Take care and have a good day.