09-10-2015 04:54 AM
Hi i recently upgraded my system to windows 10. i never botter using the webcam when i hed windows 7 and i also never checked if imaging device was in device manager. but now searching in device manager imaging device is not there. there is no unknown device, no yelow exclamation marks. i did update windows all up to date, i have installed as many drivers i could get from hp site for the pc, imaging device still not appearing in device manager. i have installed cyberlink youcam whenever i open it says camera not detected. can any one please help
09-17-2015 07:07 AM
Please test the driver
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05-12-2017 01:48 PM
Thanks for reaching out! I'd like to help 🙂
Going through your post, I see that the built-in webcam is not working. To assist you with this issue, I need the following details:
1) What is the product number or model number of your HP product? If unsure, please check: http://hp.care/2oPCMBG
2) What is the operating system on your PC?
Alternatively, check the steps listed here: http://hp.care/2qe5IRJ
Thanks, I'll watch for your reply!
Good luck 🙂
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I am not an HP Employee
03-16-2018 02:41 AM
I'm having the same issue with my laptop too.
I got windows upgrade from windows 7 to windows 10 (64 bit).
I am trying to open webcam through youcam and it says not detected and also I cant use webcam on skype because of it.
Model : HP 15-r007tx
Also, I couldn't see imaging devices in my device manager. I tried to get imaging devices by doing this in device manager.
ACTION -> Add legacy-> Add imaging devices -> Scan for hardware changes -> restart system.
I was able to find imaging devices after this in device manager but it shows a problem in imaging device icon. I have updated the drive of it too and it says the device is already up to date. No update required.
Need help in this