cancel
Showing results for 
Search instead for 
Did you mean: 
alessandriajoy
New member
2 1 0 0
Message 1 of 4
205
Flag Post

Import Pictures Freezing and turning off

HP Recommended
Microsoft Windows 10 (64-bit)

I have never had an issue with this but my notebook is not letting me upload pictures and videos from my SD card. When I try to import, it lets me select the pictures to upload but then freezes and turns off. I've tried updating my system as well as restarting but the same thing keeps happening. Has anyone else had this issue and how did you resolve it? Thank you in advance for your help.

3 REPLIES 3
WAWood
Level 16
Level 16
33,787 32,909 3,069 7,571
Message 2 of 4
Flag Post
HP Recommended

@alessandriajoy 

First off, are you REALLY running a 10-year-old version of Windows -- because that is what you claim in your thread!

 

Second, HOW are you trying to upload the pictures?  What app are you using and what steps are you following?

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
alessandriajoy
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Haha, nope I am not running XP. I am running Windows 10. How I am trying to upload, as I always have since I've owned this notebook, is I open the Photos app on Windows then click the import button (after inserting the SD card). An import window pops up and asks me which pictures and videos I want to upload from the card. I select what I want, click import and usually within seconds, they are saved to my computer in a folder. However, the issue I am having currently is that when I get to the point that I click the images I want to import, the photos app freezes then shuts off. I've tried it many times, updated my system and restarted. Same issue... Any ideas for me?

Was this reply helpful? Yes No
WAWood
Level 16
Level 16
33,787 32,909 3,069 7,571
Message 4 of 4
Flag Post
HP Recommended

@alessandriajoy 

Microsoft is having problems with the Photos app and there have even been reports of them discontinuing support for it.

 

I don't use it, so I don't know if that is true. 

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation