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In display options I select "Identify" and then I am unable to" Detect a display option"

HP Recommended
Omen lby HP Laptop 17-cboxxx
Microsoft Windows 10 (64-bit)

I have an Omen Laptop and when trying to set up another screen under-display options this appears when I click on "Detect", can someone give me some advice please.

 

DesA3_0-1590008912370.png

 

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Message 2 of 2
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@DesA3 Welcome to HP Community!

 

I understand that you are unable to connect the external display.

 

Please let us know how the laptop is connected to an external display.

 

HP Desktop PCs - Using Two or More Monitors with One Computer (Windows 10, 😎http://hp.care/2opUruU 

 

Try creating a new user account on your computer.

 

Go to http://hp.care/2dWJKgW  and follow the steps to create a new user account.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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