In display options I select "Identify" and then I am unable to" Detect a display option"

[DesA3]

I have an Omen Laptop and when trying to set up another screen under-display options this appears when I click on "Detect", can someone give me some advice please.

[praveen196]

@DesA3 Welcome to HP Community!

I understand that you are unable to connect the external display.

Please let us know how the laptop is connected to an external display.

HP Desktop PCs - Using Two or More Monitors with One Computer (Windows 10, 😎 - http://hp.care/2opUruU 

Try creating a new user account on your computer.

Go to http://hp.care/2dWJKgW  and follow the steps to create a new user account.

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