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Jitendra31
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Message 1 of 2
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In my notebook first there was shown error file system and then screen got blank

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Example: Envy x360 ag0000ur
Microsoft Windows 10 (64-bit)

There was file system error shown my screen whenever i tried to open photos, setting, wi fi. I am unable to use start window and search options and after sometime the screen has gone blank only cursor is there. I am unable to do anything there is only blank screen. I don’t know what to do, please help me

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Jitendra31

 

I reviewed your post and I understand that the screen is blank, and you are unable to perform any task on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you perform a system restore on the computer back to the date when everything was working fine on the computer.

 

Refer to the below link for detailed steps.

 

https://support.hp.com/in-en/document/c03327545

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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