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In my notebook first there was shown error file system and then screen got blank

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Example: Envy x360 ag0000ur
Microsoft Windows 10 (64-bit)

There was file system error shown my screen whenever i tried to open photos, setting, wi fi. I am unable to use start window and search options and after sometime the screen has gone blank only cursor is there. I am unable to do anything there is only blank screen. I don’t know what to do, please help me

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I reviewed your post and I understand that the screen is blank, and you are unable to perform any task on the computer.


Don’t worry, I assure you I will try my best to get this sorted.


I recommend you perform a system restore on the computer back to the date when everything was working fine on the computer.


Refer to the below link for detailed steps.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



Stay Home – Stay Safe

I am an HP Employee

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