• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is how to use Windows Security to Protect HP PCs Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-27-2023 05:56 PM

HP Recommended

I have an Omen 17-cb1080nr that all of a sudden began randomly returning this error. The computer works on battery only, and will not run on AC power. I have two power supplies that I know work (I have another computer same specs and they both power that computer fine). Just to be sure, I ordered a new power supply, and the computer returns the same error. I booted into diagnostics and ran the test on all 3 AC adapters, and all three returned a failure error (even though I know they work). I also performed a test on the battery, and it passed. The interesting thing is, when I power down the laptop, the battery begins to charge, and will charge back to full. When I turn it on, the computer only runs off battery. I've also updated the BIOS, to no avail.

 

Any ideas as to what's going on? I'm assuming it may be something between the power port and the battery itself? I have not yet tried to remove the battery to see if the computer will run on AC only. I'm hoping I might be able to repair without just buying a new laptop. Thanks!

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.