cancel
Showing results for 
Search instead for 
Did you mean: 
Starburst11
Level 1
7 5 0 0
Message 1 of 7
1,318
Flag Post

Solved!

Installation files from USB to SSD will not complete

HP Recommended
T5-bw054sa
Microsoft Windows 10 (64-bit)

I started installing windows from the USB onto the SSD and get to the second part of installation  "Getting files ready for installation" and a message then appears  "windows could not set the offline locale information Error code: 0x80000001" and the the installation is cancelled. 

 

I've searched the issue online and it says that it's due to a broken disk, however, I've used this disk to install other operating systems and used in other laptops too and it works fine in them.

 

I'm unsure what to do now, any ideas?

1 ACCEPTED SOLUTION

Accepted Solutions
praveen196
HP Support Agent
HP Support Agent
10,488 10,491 472 748
Message 7 of 7
Flag Post
HP Recommended

@Starburst11

 

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Have a nice day!!

View solution in original post

0 Kudos
6 REPLIES 6
praveen196
HP Support Agent
HP Support Agent
10,488 10,491 472 748
Message 2 of 7
Flag Post
HP Recommended

@Starburst11 Welcome to HP Community!

 

I understand that you are unable to copy the installation files from USB to SSD.

 

In that case, you will have to order a recovery media: Click here for steps.

 

Or you may also attempt to download the same using the steps on this link: click here

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

0 Kudos
Starburst11
Author
Level 1
7 5 0 0
Message 3 of 7
Flag Post
HP Recommended

Hi,

 

I don't need recovery media since I'm not recovering anything, I just want to create a new installation of Windows 10 on my SSD.

 

The Windows 10 installer exits with an error code telling me the SSD is faulty even though it has been used before and has other operating systems installed on it, so it cannot be faulty.

 

Is there any other ways to get around this error to install WIndows 10 on the SSD?

0 Kudos
Starburst11
Author
Level 1
7 5 0 0
Message 4 of 7
Flag Post
HP Recommended

Hi,

 

I don't need recovery media since I'm not recovering anything, I just want to create a new installation of Windows 10 on my SSD.

 

The Windows 10 installer exits with an error code telling me the SSD is faulty even though it has been used before and has other operating systems installed on it, so it cannot be faulty.

 

Is there any other ways to get around this error to install WIndows 10 on the SSD?

0 Kudos
Tags (1)
praveen196
HP Support Agent
HP Support Agent
10,488 10,491 472 748
Message 5 of 7
Flag Post
HP Recommended

@Starburst11 

 

I understand your concerns.

 

According to the specification the laptop shipped 1TB only. 

 

I would suggets you install the operating system on the hard drive.

 

Have a nice day!!

0 Kudos
Starburst11
Author
Level 1
7 5 0 0
Message 6 of 7
Flag Post
HP Recommended

Your quite right, however it was very slow and unuseable so I would like to use an SSD as it's faster.  I have the media creation tool on a USB and the installation starts and gets to the point where the box comes up and you select language, keyboard etc I click next and it just looks round and round and gets no further than that point. 

Thanks 

0 Kudos
praveen196
HP Support Agent
HP Support Agent
10,488 10,491 472 748
Message 7 of 7
Flag Post
HP Recommended

@Starburst11

 

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Have a nice day!!

View solution in original post

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation