Intel HD Graphics Driver Update Failed

[Jazturnip]

HP Support Assistiant Action Log reported an update was needed for the Intel HD Graphics Driver. Upon exectucting the update, a message box indicates "A seperate installer has lauched. You may need to perform necessary actions to complete the installation."

Once the Intel installer starts, it gets stuck in a loop and doesn't progress past the first stage (see below). I left my laptop for nearly 2 hours whilst the progress bar/dots continously reached the end before starting over again:

According to Device Manager in Windows, the last driver update for the onboard GPU was 24/10/2016 at version  21.20.16.4542. I attempted to manually install the lastest drivers available on the Intel website but a window appeared warning that I would be installing a genertic Intel HD Graphics Driver which may cause my HP to lose driver functionality.

Any help in resolving this issue would be appreciated.

Edit: I should probably have listed this under Hardware and Upgrade Questions

[MKazi · Accepted solution]

@Jazturnip

Welcome to HP Support Forums. 🙂

I came across your post and would like to assist. 

I understand that you have an HP Pavilion Gaming Notebook - 15-ak056sa and the latest Intel HD Graphics Drivers do not get installed. You have been fabulous to work with considering your superb technical skills and valuable patience. Kudos to you for that.I appreciate your efforts in troubleshooting this issue and have certainly done a good job.

During my research, I found that the latest Intel HD Graphics drivers are available on the HP website. Following are the details: https://hp.care/2Kjcy1N

• Version: 21.20.16.4821 Rev.D

• File name: sp85430.exe (247.6 MB)

You may attempt to download and install the drivers. 

Hope this helps. Feel free to keep me posted for further assistance.

Cheers! 🙂

[Jazturnip]

Great, that worked!

Despite the service pack being exactly the same version, file size, etc. as the one that HP Support Assistant was downloading, the one hosted on the website completed first time.

Thanks for the help!

[Raj1788]

@Jazturnip

It looks like you were interacting with​ ​​​​​​MKazi, but he is out for the day & I'll be glad to help you out. 
I'm Raj1788 & I'm at your service. 

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution.

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

Take care now and do have a fabulous week ahead. 🙂

Regards,

Cheers:)