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Intel Serial IO Driver will not install ?
02-12-2019 07:32 PM
Every time I attempt to install the driver that Hp support assistant recommends, for some odd reason, it simply will not go through. It states -> "Installation complete: Cancelled installation: Intel Serial IO Driver" therefore not allowing this particular software to be installed on my computer.
I have Windows 10 (64-bit) with an Intel i7-6/7th gen processor 7500U -CPU and it's obvious that my computer shouldn't have any issues with updating or even storage..... i still have 854GB out of my 1TB memory on the :C drive
Please let me know... Tried already to update the driver via Device Manager, to no avail. Thanks in advance

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Intel Serial IO Driver will not install ?
02-14-2019 02:57 PM
Welcome to HP Forums,
I recommend you remove the HP Support Assistant and then reinstall the latest version of it on your device using this link: Click here
If the issue persists, you can download the update (If it's an update for your specific device and not the model/series as such) it should be available for download when you enter your serial number: Click here for instructions.
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.
Riddle_Decipher
I am an HP Employee

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Intel Serial IO Driver will not install ?
10-20-2019 11:22 AM
I have the sample problem and tried uninstalling/reinstalling the support assistant. That did not fix the problem. I still get the failed to install window for the Intel Serial IO update.

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Intel Serial IO Driver will not install ?
10-22-2019 12:38 PM
@_Spectre_x360
Thank you for posting on the HP Support Community.
I appreciate your efforts to try and resolve the issue. After reading your post, I did go through the related issue and found out a few troubleshooting steps:
Try this link: https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Fix-for-Unknown-USB-Device-Dev...
Keep me posted.
ECHO_LAKE
I am an HP Employee