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Top Student
Posts: 8
Member Since: ‎02-05-2017
Message 1 of 22 (269,343 Views)

Fix for Unknown USB Device (Device Descriptor Request Failed)?

Product Name: Pavilion G6
Operating System: Microsoft Windows 10 (64-bit)

Can any help with this problem? Have a Pavilion G6 with no USB 3.0 as I am aware.

 

USB (3 ports) not working.However, when the plugged the mobile, the mobile does get charged.

 

Device Manager shows "Unknown USB Device (Device Descriptor Request Failed)".

 

Capture.PNG

 

 

Running Windows 10 64 bit. Tried everything like uninstalling, updating etc as the information on the internet. Also, updated the drivers using Driver Easy but still getting the error.

 

Any suggests, please?

 

Thanks in advance.

 

Sanil Sukumaran.

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HP Support Agent
Posts: 11,319
Member Since: ‎07-19-2016
Message 2 of 22 (269,298 Views)

Re: Fix for Unknown USB Device (Device Descriptor Request Failed)?

Hi @SanilSukumaran

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that the USB devices are not getting detected on your computer and you are getting an error message.

 

I’d love to help!

 

There are several methods to fix this issue. I have listed few of them, please follow the steps and check if it helps.

 

Method 1: Use Hardware and Devices troubleshooter

  1. Press Windows key + R button to open Run dialogue box.
  2. Type ‘Control’ and hit enter to open Control Panel.
    control pannel
  3. Inside Control Panel in the search box type ‘troubleshooter‘ and select ‘Troubleshooting.
    troubleshooting hardware and sound device
  4. After that select ‘Configure a device‘ under ‘Hadware and Sound‘ and follow on screen instruction.
    Fix USB Device Not Recognized. Device Descriptor Request Failed
  5. If the problem is found, click on ‘Apply this fix.

This must fix any error which troubleshooter is capable of but if it didn’t then please continue to the next step.

 

Method 2: Uninstall Drivers

  1. Press windows key + R button to open Run dialogue box.
  2. Type ‘devmgmt.msc’ and hit enter to open Device Manager.
    devmgmt.msc device manager
  3. In device Manager expand Universal Serial Bus controllers.
    Universal Serial Bus controllers
  4. Connect your device which is not being recognized by Windows.
  5. You will see an Unknown USB device ( Device Descriptor Request Failed) with the yellow sign in Universal Serial Bus controllers.
  6. Now right-click on it and click Uninstall to remove them.
    uninstall Unknown USB device (Device Descriptor Request Failed)
  7. Restart your PC and the drivers will be automatically installed.

http://troubleshooter.xyz/fix-usb-device-not-working-windows-10/

 

Method 3: Disable Fast Startup

  1. Press Windows key + R button to open Run dialogue box.
  2. Type control and hit enter to open Control Panel.
    control pannel
  3. In the search box of Control Panel type Power options.
  4. Now select ‘Change what the power buttons do.
    Change what the power buttons do
  5. Click on ‘Change settings that are currently unavailable.’Change settins that are currently unavailable
  6. Navigate to Shutdown Settings and uncheck ‘Turn on Fast startup.’
    Uncheck Turn on fast startup
  7. Next click on Save changes and Reboot.

Method 4: Change the USB Selective Suspend Settings

  1. Right-click on the battery icon and select ‘Power Options.
    Power Options
  2. Select Change plan settings.
    Change plan settings
  3. Now click Change advanced power settings.
    Change advanced power settings
  4. Find USB settings and expand it.
  5. Again expand USB selective suspend settings and Disable both On battery and Plugged in settings.
    USB selective suspend setting
  6. Click Apply and Reboot.

Method 5: Update Generic USB Hub

  1. Press Windows key + R button to open Run dialogue box.
  2. Type ‘devmgmt.msc’ to open Device Manager.
    devmgmt.msc device manager
  3. Find and expand Universal Serial Bus controllers.
  4. Right-, Click on ‘Generic USB Hub‘ and select ‘Update Driver Software.
    Generic Usb Hub Update Driver Software
  5. Now select ‘Browse my computer for driver software.
    Generic USB Hub Browse my computer for driver software
  6. Click on ‘Let me pick from a list of drivers on my computer.
    Let me pick from a list of device drivers on my computer
  7. Select ‘Generic USB Hub‘ and click Next.
    Generic USB Hub Installation
  8. Wait for the installation to finish and click Close.
  9. Do all the above steps for all the ‘Generic USB Hub‘ present.
  10. If the problem is still not solved then follow the above steps till the end on Universal Serial Bus controllers.
    Fix USB Device Not Recognized. Device Descriptor Request Failed

This method must fix your error ‘USB Device Not Recognized. Device Descriptor Request Failed

 

Method 6: Remove Power Supply to Fix USB Device Not Recognized

  1. Remove your Power Supply plug from PC.
  2. Now Restart your PC.
  3. Now connect your USB device to the USB ports. That’s it.
  4. After the USB device connected to your PC, then plug in Power Supply to PC.

Let me know how it goes and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

Top Student
Posts: 8
Member Since: ‎02-05-2017
Message 3 of 22 (269,269 Views)

Re: Fix for Unknown USB Device (Device Descriptor Request Failed)?

Hi

 

Tried all your suggestions but not successful.

 

Any further suggestions?

 

Thanks.

 

Sanil Sukumaran

HP Support Agent
Posts: 11,319
Member Since: ‎07-19-2016
Message 4 of 22 (269,256 Views)

Re: Fix for Unknown USB Device (Device Descriptor Request Failed)?

Hi @SanilSukumaran

 

Thank you for posting back.

 

I really appreciate your time and efforts.

 

I recommend you to restore the computer to a previous date when the USB ports were working.

 

Here is how it is done.

 

This option takes your PC back to an earlier point in time, called a system restore point. Restore points are generated when you install a new app, driver, or Windows update, and when you create a restore point manually. Restoring won’t affect your personal files, but it will remove apps, drivers, and updates installed after the restore point was made.
 

  1. Press and hold (or right-click) the Start button, and then select Control Panel.
  2. Search Control Panel for Recovery.
  3. Select Recovery > Open System Restore > Next.
  4. Choose the restore point related to the problematic app, driver, or update, and then select Next > Finish.

Let me know how it goes.

 

Take care.

The_Fossette
I am an HP Employee

Top Student
Posts: 8
Member Since: ‎02-05-2017
Message 5 of 22 (269,253 Views)

Re: Fix for Unknown USB Device (Device Descriptor Request Failed)?

Hi

 

The laptop has been installed with clean installation of Windows 10. Therefore, there is no recovery point.

 

When disabling the "Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)" the "Unknown USB Device (Device Descriptor Request Failed" disappears but placing USB, the USB is not found.

 

disabled.PNG

 

In addition, updating "Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)" the following are given:

Method 5 Part1.PNG

 

Selecting "USB xHCI Complaint Host Controller" the same issue but shows the "Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)" on device manager. Selecting "Chipset Controller" installing the Chipset Controller on the device manager but the propery shows that "No drivers are installed for this device" .  But "Unknown USB Device (Device Descriptor Request Failed" disappears but placing USB, the USB is not found.

 

Totally confused on what is going on!!!??????

 

Any suggestions, please?

 

Thanks.

 

Sanil.

HP Support Agent
Posts: 11,319
Member Since: ‎07-19-2016
Message 6 of 22 (269,247 Views)

Re: Fix for Unknown USB Device (Device Descriptor Request Failed)?

Hi @SanilSukumaran

 

Thank you for posting back.

 

I really appreciate your time and efforts.

 

Follow below steps and check if it helps.

 

1. Open Device Manager by running devmgmt.msc command. Expand Universal Serial Bus Controllers and right click on the device not recognized, select Properties.

[FIX] Unknown USB Device (Device Descriptor Request Failed) In Windows 10

2. In the property sheet, switch to Details tab. For the Property drop down, select Device instance path. In the Value section, highlight the value and right click it, select Copy.

[FIX] Unknown USB Device (Device Descriptor Request Failed) In Windows 10

 

Registry Disclaimer: The further steps will involve registry manipulation. Making mistakes while manipulating registry could affect your system adversely. So be careful while editing registry entries and create a System Restore point first.

 

3. Press W8K + R and put regedit in Run dialog box to open Registry Editor (if you’re not familiar with Registry Editor, then click here). Click OK.

 

Windows 10 Registry Editor

4. In the Registry Editor window, press Ctrl + F and paste the Value we copied in step 2, click Find. This should take you to registry key of problematic USB device. You can also manually navigate to its registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\<Device Instance Path>\Device Parameters

*Substitute <Device Instance Path> with the Value we get in step 2.

[FIX] Unknown USB Device (Device Descriptor Request Failed) In Windows 10

5. In the right pane of Device Parameters registry key, right-click and select New > DWORD Value. Name the newly created registry DWORD (REG_DWORD) as EnhancedPowerManagementEnabled. The DWORD Value data should correspond to 0.

[FIX] Unknown USB Device (Device Descriptor Request Failed) In Windows 10

 

Close Registry Editor, and unplug the USB device. Reboot the machine, re-plug the device and the issue should no longer persist.

 

Let me know how it goes and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care now and have a splendid week ahead.

 

Cheers!

The_Fossette
I am an HP Employee

Top Student
Posts: 8
Member Since: ‎02-05-2017
Message 7 of 22 (269,239 Views)

Re: Fix for Unknown USB Device (Device Descriptor Request Failed)?

Hi

 

Tried that but it was not successful. :smileysad:

 

Here's the details:

  1. USB\VID_0000&PID_0002\5&1BEF08BE&0&1:USB1.PNG5&1BEF08BE&0&1.PNG

  2. USB\VID_0000&PID_0002\5&1BEF08BE&0&2:USB2.PNG5&1BEF08BE&0&2.PNG

  3. Regedit after rebooting:USB registry.PNG

 

Any further suggestions?

 

Thanks.

 

Sanil.

HP Support Agent
Posts: 11,319
Member Since: ‎07-19-2016
Message 8 of 22 (269,225 Views)

Re: Fix for Unknown USB Device (Device Descriptor Request Failed)?

Hi @SanilSukumaran

 

Thank you for posting back.

 

I really appreciate your time and efforts.

 

I recommend you to perform a recovery on the computer to put it back to factory settings.

 

Refer to the below document to perform recovery.

 

http://hp.care/2cf8noz

 

Let me know how it goes and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care now and have a splendid week ahead.

 

Cheers!

The_Fossette
I am an HP Employee

Top Student
Posts: 8
Member Since: ‎02-05-2017
Message 9 of 22 (269,220 Views)

Re: Fix for Unknown USB Device (Device Descriptor Request Failed)?

Hi

 

Before I reset the computer, would be wise to try setting up a Virtual Machine (VM) with Window 7 to see if that has the same issue?

 

Any help is greatly appreciated.

 

Thanks.

 

Sanil.

HP Support Agent
Posts: 11,319
Member Since: ‎07-19-2016
Message 10 of 22 (269,217 Views)

Re: Fix for Unknown USB Device (Device Descriptor Request Failed)?

Hi @SanilSukumaran

 

Thank you for posting back.

 

Yes, it's a good idea. Try that and let me know how it goes.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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