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‎02-05-2017 02:41 PM

HP Recommended
Product: Pavilion G6
Operating System: Microsoft Windows 10 (64-bit)

Can any help with this problem? Have a Pavilion G6 with no USB 3.0 as I am aware.

 

USB (3 ports) not working.However, when the plugged the mobile, the mobile does get charged.

 

Device Manager shows "Unknown USB Device (Device Descriptor Request Failed)".

 

Capture.PNG

 

 

Running Windows 10 64 bit. Tried everything like uninstalling, updating etc as the information on the internet. Also, updated the drivers using Driver Easy but still getting the error.

 

Any suggests, please?

 

Thanks in advance.

 

Sanil Sukumaran.

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