Intermittent Camera Issue on Spectre x360

[Drewzeedo5]

I have had an issue with my webcam the past few months on my Spectre x360. I will use discord (applies to other camera programs as well) and the camera will work for about 30-45 seconds then cut out to a black screen. This will happen 90% of the time until i cycle the camera several times and it eventually will work perfectly for hours on end. Also of note, just today i had this issue cause a BSOD that called out iacamera64.sys

I have:

Restarted my PC
run HP hardware diagnostic
reinstalled the camera Drivers

is there any advice anyone can give me or even a set of camera drivers i can manually download from here rather than the windows auto drivers? (the device support page does NOT have a webcam driver, i checked, i promise)

[Max3Aj · Accepted solution]

@Drewzeedo5, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

Based on your description and the BSOD referencing iacamera64.sys, this appears to be a driver-level conflict or instability with the Intel Imaging/Camera driver. Here are some steps you can follow to resolve the issue:

Uninstall and Reinstall the Camera Driver Manually

Since the HP support page doesn’t list a dedicated webcam driver, it’s likely managed by the Intel Imaging driver. Try this:

• Press Windows + X → select Device Manager
• Expand Imaging Devices or Cameras
• Right-click your camera (e.g., HP TrueVision or Intel AVStream Camera) → Uninstall device
• Check Delete the driver software for this device if available → click Uninstall
• Restart your PC

Windows will attempt to reinstall the default driver. If the issue persists, proceed to the next step.

Manually Install Intel Imaging Driver from HP

Depending on your Spectre x360 model, you can manually download the Intel Imaging/Camera driver from HP’s support site. For example:

• HP Spectre x360 - 13-w023dx Drivers Page

If your model is different, go to HP Support Drivers and enter your exact product number.

Disable Power Saving for Camera

Sometimes Windows power management disables the camera to save power:

• Go to Device Manager → right-click your camera → Properties
• Under Power Management, uncheck Allow the computer to turn off this device to save power (if available)

Update BIOS and Chipset Drivers

Outdated BIOS or chipset drivers can cause hardware conflicts:

• Visit HP Spectre x360 Support Page
• Download and install the latest BIOS and Intel Chipset/MEI drivers

Check for Windows Updates

Ensure your system is fully updated:

• Go to Settings → Windows Update → click Check for updates
• Install all pending updates and restart

Run HP Hardware Diagnostics

You mentioned running diagnostics, but if not already done via UEFI:

• Restart your PC and press Esc repeatedly → choose F2 for diagnostics
• Run Component Tests → Camera Test

BSOD Specific Fix (iacamera64.sys)

This file is part of Intel’s AVStream Camera driver. If the BSOD persists:

• Download the latest Intel AVStream Camera driver from Intel’s site or HP (if listed)
• Alternatively, try rolling back the driver:
  • Device Manager → Camera → Properties → Driver tab → Roll Back Driver

Additional Notes

• If the issue only occurs in Discord or specific apps, check App Permissions:
  • Settings → Privacy → Camera → Ensure Discord and other apps have access

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support

[Drewzeedo5]

I performed the shotgun approach for all of your suggestions this evening and so far things are working well, as longas they work for the next couple of days i plan on marking this resolved with your message OR coming back seeking more help. 

[Max3Aj]

Sure @Drewzeedo5, please do keep me posted. 

Best regards, 
Max3Aj