Internet

[Jay7883]

Hey so I factory reset my laptop about 3-4 years ago and I just found it and when I try to set it up it isn’t showing any networks to connect to and I’m suspecting that the factory reset may have deleted the internet of the laptop and I’ve tried looking up ways to fix it and it doesn’t help

[Deep_World]

Hi @Jay7883,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

1. What is the exact HP laptop model?
2. Are you using Windows 10, 11, or an older version after the reset?
3. Does the laptop detect Wi-Fi networks at all, or does it say no networks are available?
4. Have you tried connecting via Ethernet cable, or is it only Wi-Fi that’s not working?
5. Do you see any Wi-Fi adapter listed in Device Manager → Network adapters?

Troubleshooting steps to try

1. Check if the Wi-Fi adapter is installed

• Press Windows + X → Device Manager → Network adapters
• Look for your Wi-Fi adapter (e.g., Intel, Realtek, or Broadcom)
  • If it’s missing or has a yellow warning icon, the driver may not be installed

2. Reinstall or update Wi-Fi drivers

• Go to the HP Support website → enter your laptop model → download the latest Wi-Fi driver for your Windows version
• Install the driver and restart the laptop
• After restarting, check if networks appear

3. Enable Wi-Fi (if turned off)

• Press Windows + A to open Action Center → ensure Wi-Fi is turned on
• Some HP laptops also have a physical Wi-Fi switch or function key (e.g., Fn + F12) make sure it’s on

4. Run Windows Network Troubleshooter

• Settings → Network & Internet → Status → Network troubleshooter
• Follow the prompts to detect and fix issues automatically

5. Try Ethernet temporarily

• If you have a cable and router nearby, plug in via Ethernet to download drivers if Wi-Fi still isn’t working

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World